Banking Center Manager

First Merchants Corporation•Charlestown, IN

About The Position

First Merchants Bank is seeking a Banking Center Manager to develop and implement sales plans, coach and develop the team, provide managerial leadership and direction to banking center staff, and oversee the banking center’s operational soundness. The manager oversees operations and compliance, drives deposit, loan, and partner referrals, and grows client relationships and market share through sales, marketing, and business development activities. The role also promotes strong customer service, supports account opening and loan application processing, resolves customer concerns, and builds an effective employee experience through coaching and sales management routines.

Requirements

High school diploma or equivalent (GED).
At least three years of sales, management, banking, or related experience, including service in a lead or supervisory capacity.
S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) is required at employment; employees hired or transferring into the position must meet qualification requirements within three months of hire.
Obtain Notary Public designation.

Nice To Haves

Demonstrated ability to sell and cross-sell bank products and services.
Consumer lending experience.
Demonstrated ability to manage a sales team to achieve threshold activity levels and performance goals.
Bachelor’s degree.

Responsibilities

Oversee and inspect all banking center operations and compliance.
Develop and implement sales and marketing strategies to drive deposit, loan, and partner referrals with new and existing client relationships.
Conduct outside sales calls and participate in business development activities to nurture relationships, grow market share, and support existing business customers in the market area.
Market business and consumer banking functions, including deposits, lending, Private Wealth, brokerage, merchant processing, and treasury management.
Ensure the banking center team and partners deliver the Gold Standard for Service expectations.
Promote understanding of business deposit and lending products and expand client relationships through ongoing outside business calling activities.
Open accounts and process consumer and business loan applications.
Resolve customer inquiries, problems, and complaints within the scope of authority, using service-to-sales techniques to address current financial needs.
Create and foster a robust employee experience within the banking center.
Implement sales management routines to coach, teach, train, and inspect sales activities.
Conduct weekly sales and pipeline meetings, daily huddles, and touch bases with direct reports.
Conduct monthly formal and informal coaching conversations focused on observed sales and service behaviors and related production.
Coach bankers in using guided conversations and sales tactics to expand relationships and increase share of wallet.