Banking Center Manager

Peoples Bank•Valparaiso, IN

About The Position

The Banking Center Manager oversees banking center operations, ensuring sales targets and growth goals are met while maintaining compliance with banking regulations. The role leads efforts to provide excellent customer service and foster a positive work environment for employees. The manager drives sales performance and business development, coaches and evaluates staff, supports strategic initiatives, and builds relationships with customers, local businesses, and community organizations. The role also manages daily branch activities, safeguards assets, ensures operational and regulatory compliance, oversees consumer loan origination and closing, and maintains a professional branch environment. Flexible hours, including evenings and weekends, may be required as needed for branch operations.

Requirements

Bachelor’s degree or equivalent work-related experience.
At least two years of Banking Center Manager experience.
Strong leadership, sales, and coaching abilities.
Excellent communication and relationship-building skills.
Extensive knowledge of banking operations, compliance, and security.
Proven ability to meet business development and growth goals.
Solid understanding of financial products and services, including loans.
Strong community involvement and networking skills.
Ability to maintain a professional atmosphere and foster a positive team culture.
Must be registered with the National Mortgage Licensing System (NMLS) under the SAFE Act of 2008.
Understanding of compliance with banking regulations, including the Bank Secrecy Act (BSA).

Responsibilities

Lead sales efforts and align team performance with the bank’s objectives and growth targets.
Review employee performance, conduct evaluations, and recommend salary adjustments.
Coach and develop staff, address performance issues, and ensure adherence to expected behaviors and operational standards.
Champion strategic initiatives and promote effective use of operational systems.
Implement business development strategies to meet growth goals through customer engagement and market penetration.
Mentor colleagues and participate in internal committees and corporate initiatives as needed.
Represent the bank in the community and build relationships with customers, local businesses, and community organizations to generate deposits and referrals.
Participate in community organizations and develop and execute a structured community engagement and business growth plan.
Manage daily branch activities and ensure services are provided accurately and efficiently.
Safeguard assets and ensure bank policies and procedures are followed in a secure, compliant environment.
Complete banking center reporting, including Reg CC, audits, CTRs, security incidents, and security equipment testing.
Oversee the origination, coordination, and closing of consumer loans, ensuring accurate and timely processing.
Maintain a professional, business-like branch environment that supports customer and employee satisfaction.
Perform other duties as needed to support bank goals and operations.
Work flexible hours, including evenings and weekends, as needed for branch operations.