Banking Center Manager

Home Bank•Welsh, LA

About The Position

The Banking Center Manager generates, maintains, and services profitable business and retail customer relationships while leading banking center staff and ensuring effective daily branch operations. The role is accountable for managing and growing the center, meeting financial objectives, monitoring profitability, and building partnerships with internal support areas and other lines of business to support referrals and cross-selling. The manager oversees staff recruitment, coaching and development, discipline, performance evaluations, and administrative approvals. They ensure regulatory compliance and adherence to Home Bank policies and procedures, and plan and direct operational activities such as quality control, exception management, security equipment testing, and audits. The position also supports customer service needs, resolves customer issues, coordinates sales strategies, communicates with staff, monitors branch performance, and develops plans to address inefficiencies. The manager is expected to foster teamwork, coach employees on sales and service behaviors, support employee development, ensure required compliance training is completed, and deliver performance evaluations. The role works the banking center’s hours of operation, including Saturday banking, and performs other duties as assigned. A credit report is required for employment, and good credit is required.

Requirements

Five years of banking experience.
Extensive background in financial institution operating policies and procedures and banking regulations.
At least two years of lending authority.
Excellent leadership and team-building skills.
Excellent analytical and problem-solving skills, including the ability to diagnose, resolve, or escalate critical situations.
Receive and maintain NMLS certification.
Good credit is required; a credit report is required for employment.

Nice To Haves

Bachelor’s degree in a business-related field preferred.

Responsibilities

Proactively manage and grow the banking center to meet financial objectives.
Build partnerships with internal support areas and other lines of business, including mortgage and commercial, and coordinate cross-selling opportunities.
Generate, maintain, and service profitable business and retail customer relationships.
Monitor banking center income and expenses to maximize profitability.
Recruit, coach, develop, discipline, and evaluate staff, and approve vacations and time sheets.
Ensure regulatory compliance and staff adherence to Home Bank policies and procedures.
Plan, organize, direct, and control banking center operations, including quality control, exception management, security equipment testing, and audits.
Handle customer service requests, including account opening, safe deposit transactions, wire transfers, account records and paperwork, debit card issuance, loan applications, and customer inquiries or problems.
Ensure customer issues are resolved in a timely manner.
Coordinate sales strategies with the Retail Group Lead.
Communicate important information to staff in a timely manner and maintain an understanding of banking center performance.
Diagnose branch inefficiencies and develop action plans to address them.
Maintain a professional, business-like atmosphere and ensure staff consistently deliver quality service and customer satisfaction.
Adhere to meeting routines established by the Retail Group Lead.
Work the banking center’s hours of operation, including Saturday banking.
Establish a team environment focused on meeting or exceeding branch goals.
Coach staff on effective sales and service techniques that identify customer financial needs.
Provide employee development plans and action plans as needed, and involve the leadership team in management responsibilities when applicable.
Ensure employees complete required annual compliance courses on time and deliver performance evaluations as required.
Perform other duties as required or assigned by leadership.