Banking Center Manager

First Merchants Corporation•Sterling Heights, MI

About The Position

First Merchants Bank is seeking a Banking Center Manager to develop and implement sales plans, coach and develop the team, provide managerial leadership and direction to banking center staff, and oversee the operational soundness of the banking center. The role focuses on sales growth, operational and compliance oversight, customer service, and creating a strong employee experience.

Requirements

High school diploma or equivalent (GED).
At least three years of sales, management, banking, or related experience, including service in a lead or supervisory capacity.
S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) is required at the time of employment; employees hired or transferring into the position must meet qualification requirements within three months of hire.
Obtain a Notary Public designation.

Nice To Haves

Demonstrated ability to sell and cross-sell bank products and services.
Consumer lending experience.
Demonstrated ability to manage a sales team to achieve threshold activity levels and performance goals.
Bachelor’s degree.

Responsibilities

Oversee and inspect all banking center operations and compliance.
Develop and implement sales and marketing strategies to drive deposits, loans, and partner referrals with new and existing clients.
Conduct outside sales calls to nurture and grow established relationships and increase the banking center’s market share through business development activities with existing business customers.
Market business and consumer banking functions, including deposits, lending, Private Wealth, brokerage, merchant processing, and treasury management.
Ensure the banking center team and partners meet Gold Standard for Service expectations.
Promote understanding of business deposit and lending products and expand client relationships through ongoing outside business calling.
Open accounts and process consumer and business loan applications.
Resolve customer inquiries, problems, and complaints within scope of authority, using service-to-sales techniques to address customers’ financial needs.
Create and foster a robust employee experience within the banking center.
Implement sales management routines to coach, teach, train, and inspect sales activities.
Conduct weekly sales and pipeline meetings, daily huddles, and touch bases with direct reports.
Hold monthly formal and informal coaching conversations focused on sales and service behaviors and their associated production.
Coach bankers in using guided conversations and sales tactics to expand relationships and increase share of wallet.