Seasonal Customer Service Representative - Milwaukee Airport

Enterprise Mobility•Milwaukee, WI

8d•$18 - $23•Onsite

About The Position

Enterprise Mobility’s National/Alamo brand is hiring a Seasonal Customer Experience Representative (CXR) at Milwaukee Airport. The role provides friendly, efficient customer transactions and offers company-approved services and products. It also facilitates rentals by verifying and documenting required driver information, helping ensure efficient rental and return experiences. Seasonal employment may not exceed 180 days. The position pays $18 per hour for day shifts and $22.50 per hour for night shifts, plus potential bonuses. Available schedules are Thursday through Sunday, 4:00 p.m. to 2:00 a.m. (off Monday, Tuesday, and Wednesday), or Wednesday through Sunday, 8:00 a.m. to 5:00 p.m. (off Monday and Tuesday). The work location is Milwaukee Airport, 5300 South Howell Ave, Milwaukee, WI 53207.

Requirements

Be at least 18 years of age.
Be authorized to work in the United States and not require company sponsorship for work authorization now or in the future.
Have a high school diploma or GED.
Have at least one year of customer service or sales experience in retail, guest services, or administrative support.
Possess a valid driver's license, with no more than two moving violations and/or at-fault accidents on the driving record in the past three years.
Have no drug- or alcohol-related conviction on the driving record in the past three years.
Be available for seasonal work lasting no more than 180 days.

Responsibilities

Meet and greet customers professionally, courteously, and promptly.
Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
Use company-approved sales and service techniques to identify customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
Offer customers directions, maps, local-area information, and appropriate service information.
Answer incoming calls regarding reservations, rate quotes, and general questions, and provide information and resolution for customers, other branches, and vendors.
Place outgoing calls for callback management and other assigned purposes.
Help assess the condition of rental vehicles upon return.
Notify management of known customer problems.
Notify management of known vehicle problems and required vehicle maintenance.
Build knowledge and skills through on-the-job development and company-sponsored classroom training.
Perform miscellaneous and backup job-related duties as assigned.
Improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.