Customer Service Representative - Seasonal

Minnetonka Moccasin • Minneapolis, MN

6d • Onsite

About The Position

Minnetonka is hiring a seasonal Customer Service Representative for its Northeast Minneapolis Headquarters. The role is expected to run from approximately early October through early February, with potential for permanent placement after the season. The available schedule is 8:00 a.m. to 4:30 p.m., Monday through Friday, and pay is $20 per hour.

The representative provides customer service to internal and external customers using knowledge of company products and programs. The role involves assisting customers, entering orders for fulfillment, responding to product and service inquiries, and resolving complaints. It also researches billing, service, and quality concerns; ensures appropriate follow-up; verifies orders and manages order-change requests; and collaborates with the Customer Service team to create positive customer experiences. The position is on-site.

Minnetonka is a fourth-generation family-owned company based in Minneapolis that has made footwear since 1946. Its stated mission is to be a positive force by doing right by its people, community, and world. Applicants offered a position must pass a criminal-history background check. Convictions are assessed case by case based on job relevance and demonstrated rehabilitation.

Requirements

• Detail-oriented and able to work effectively in a fast-paced environment while meeting deadlines.
• Able to work independently and productively with minimal supervision.
• Excellent judgment and discretion, with the ability to handle multiple priorities simultaneously.
• Excellent organizational, interpersonal, communication, and computer skills.
• Friendly, courteous, professional, outgoing, and customer-service oriented.
• Able to read and understand basic written or oral instructions and use common-sense understanding to carry out assigned tasks.
• Able to communicate orally and in writing with a variety of audiences.
• Able to establish and maintain a professional atmosphere for employees and customers.
• Able to recognize issues, identify possible causes, and resolve routine problems.
• Able to perform basic arithmetic with whole numbers, common fractions, and decimals.
• Computer knowledge including Excel, Word, Outlook, and internet browsers.
• Must pass a criminal-history background check if offered a position; convictions are considered case by case.

Nice To Haves

• Clear and conceptual thinking ability.
• Previous account-management experience.
• Ability to remain calm and professional in stressful situations.
• Previous experience with Adobe Commerce/Magento, BlueCherry, or RingCentral.

Responsibilities

• Communicate with customers by phone and email, process orders, and answer customer questions and requests.
• Research billing, service, or quality-control concerns; direct inquiries to the appropriate departments for investigation and ensure follow-up.
• Receive, process, and verify the accuracy of customer orders using the organization’s internal systems.
• Respond to order-change requests, maintain order and customer information files, and communicate changes to appropriate personnel or departments.
• Represent the company with integrity in internal and external interactions.
• Collaborate with the Customer Service team and contribute to a supportive environment for sharing ideas.
• Aim to exceed expectations and create a positive experience in each internal and external customer interaction.

Benefits

• Competitive salary and benefit package.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed