Seasonal Customer Service Representative- Jui

Lectric eBikes•Phoenix, AZ

7d•Onsite

About The Position

As a Seasonal Customer Service Representative for Juiced, you will support customers throughout their ownership journey by answering order questions, handling product inquiries, and troubleshooting technical issues. You will provide support through inbound phone and email channels, take ownership of customer concerns through resolution, and help riders get the most out of their bikes. This is a temporary seasonal role supporting customer experience operations during a designated business period; the expected end date and schedule will be communicated during the hiring process. Seasonal employment does not guarantee permanent employment or conversion to regular status. This is an in-office position at Lectric’s North Phoenix headquarters. Employees must live within commuting distance and work onsite Monday through Friday. You will collaborate with the broader customer experience team while providing support tailored to Juiced Bikes customers.

Requirements

High school diploma or equivalent.
At least 1 year of customer service experience in a support or account management capacity; experience in a technology-enabled industry is preferred.
Strong verbal and written communication skills.
Comfort with CRM platforms such as Gladly or Zendesk.
Familiarity with basic technology functions such as resetting passwords, account maintenance, and updating profiles.
Must be able to lift up to 15 pounds at times.
Must live within commuting distance of Lectric’s North Phoenix headquarters and be available to work 100% onsite Monday through Friday.

Nice To Haves

Customer service experience in a technology-enabled industry.

Responsibilities

Serve as the primary voice of Juiced, supporting customers and partners through inbound phone and email channels.
Take end-to-end ownership of customer issues, including complex or high-emotion interactions that require de-escalation, clear communication, and sound judgment.
Diagnose, troubleshoot, and resolve product, payment, shipping, and service-related issues accurately and efficiently using internal knowledge resources and tools.
Monitor support queues and aging requests, escalate urgent issues when appropriate, and proactively keep customers informed throughout the resolution process.
Build and maintain strong knowledge of Juiced products, systems, and policies to deliver consistent, high-quality support.
Identify recurring customer issues, product gaps, or process breakdowns and share clear, actionable insights with product, engineering, and marketing teams.
Provide a delightful, consultative customer experience that addresses concerns, exceeds expectations, and takes customer needs into account.