Seasonal Customer Service Representative - Aventura

Nordstrom•Aventura, FL

8d•$18 - $18

About The Position

The Customer Service Representative supports the Nordstrom customer experience by providing friendly service, resolving returns and exchanges, assisting with order and pickup inquiries, accurately processing transactions, and helping onboard new employees through register training. The role requires taking ownership of customer interactions, building trust with customers and teammates, and contributing to a positive team environment. Hours vary according to business needs and include evenings and weekends.

Requirements

Strong ability to build relationships with customers, peers, and leaders.
Proficiency with multiple operating systems, such as MS Windows, iOS, and Android.
Clear, effective communication and strong interpersonal skills.
Ability to prioritize multiple tasks in a fast-paced environment.
Strong ownership, accountability, and follow-through.
Ability to meet the physical requirements, including continuous movement for 6–8 hours per shift, frequent bending, twisting, squatting, flexing, reaching, and hand use; handling bulky items and lifting items up to 10 pounds regularly and up to 25 pounds occasionally.

Responsibilities

Understand customer needs and provide friendly service, owning interactions from start to finish.
Resolve returns and exchanges and support order and pickup inquiries.
Troubleshoot customer concerns with empathy, sound judgment, and a solutions-focused approach.
Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
Build relationships with teammates and contribute to a positive, team-focused environment.
Help protect customer information through education, compliance, and issue resolution.
Promote the Nordstrom Loyalty program and tools, software, and services that improve the customer and employee experience.
Train and deliver POS/register training to support new-hire onboarding.