Seasonal Customer Service Representative

11th Hour Staffing • Vandalia, OH

4d • Hybrid

About The Position

11th Hour Staffing Inc. is hiring a seasonal Customer Service Representative in Vandalia, Ohio. This hybrid role handles customer inquiries and orders, resolves issues, maintains interaction records, and follows up to support customer satisfaction. The position runs from November through February, with a possible extension based on company needs. The schedule is Tuesday, Wednesday, and Thursday from 9:30 a.m. to 6 p.m. and Saturday and Sunday from 10:30 a.m. to 7 p.m. The specified weekdays are worked in the office; there is some flexibility in which weekdays are selected, but Saturday and Sunday are mandatory. Pay is $20 per hour. Duties may change, and the listing does not include every possible responsibility. 11th Hour Staffing Inc. is an equal opportunity employer and will make reasonable accommodations for qualified applicants and employees with disabilities unless doing so would impose an undue hardship.

Requirements

• At least 2 years of experience in a customer service role, including handling phone calls and processing orders.
• Experience providing customer service in a manufacturing facility.
• Excellent verbal and written communication skills.
• Proficiency with customer service software, order-entry systems, and Microsoft Office Suite or relevant applications.
• Strong problem-solving ability and attention to detail and accuracy in order processing.
• Commitment to exceptional customer service and customer satisfaction.
• Ability to manage a high volume of calls and orders in a fast-paced environment while maintaining accuracy and professionalism.
• High school diploma or equivalent.

Responsibilities

• Handle incoming customer phone calls promptly and professionally, respond to inquiries, resolve issues, and provide accurate product and service information.
• Process and enter customer orders accurately and in a timely manner.
• Identify and resolve customer concerns, coordinating with other departments when needed.
• Maintain detailed records of customer interactions, transactions, and required follow-up actions.
• Stay informed about company products, services, and promotions to assist customers effectively.
• Follow up with customers to assess satisfaction and resolve outstanding issues.
• Work with team members and supervisors to improve processes and the customer experience.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED