Customer Service Representative - Seasonal (English)
About The Position
Unifin Inc. is a BPO company with operations in North America, Latin America, and the Asia Pacific region. The Banking Customer Service Representative handles inbound calls about customer inquiries and complaints in a financial or bank services environment. The representative maintains a positive, empathetic, compassionate, and professional attitude, resolves service problems, and ensures customer queries are answered satisfactorily and promptly. The role also addresses customer concerns through communication channels that may include email, chat, or social channels. The representative escalates complaints to the Operations Supervisor when needed and ensures solutions are handled efficiently. Accurate and complete information is required when using the company’s communication methods. The position is seasonal, with temporary work-from-home requirements for the specified computer and internet setup.
Requirements
- At least 1 year of BPO experience.
- High school education completed.
- Strong interpersonal and comprehension skills.
- Ability to handle escalated situations, remittances, and disputes.
- Excellent communication, probing, and problem-solving skills.
- Fluency in both English and Spanish.
- A desktop or laptop with at least a 2.0 GHz processor (i5, i7, or higher), at least 16 GB RAM, 256 GB hard-drive space with 20 GB available, and one available USB port.
- A USB headset with a noise-canceling microphone.
- Cable or fiber internet access; DSL, satellite, and wireless internet are not permitted. Minimum speeds are 10 Mbps download and 2 Mbps upload, with a hardwired connection to the computer.
Responsibilities
- Handle inbound calls about customer inquiries and complaints in a financial or bank services environment.
- Maintain a positive, empathetic, compassionate, and professional attitude toward customers.
- Resolve service problems, including customer complaints and their causes.
- Answer customer queries satisfactorily and in a timely manner.
- Address customer concerns and provide suitable solutions through channels such as email, chat, or social channels.
- Escalate customer complaints to the Operations Supervisor when needed and ensure solutions are handled efficiently.
- Provide accurate and complete information using the company’s communication methods.
Benefits
- UNIFIN says it invests in employee growth opportunities, development, and mentoring, and recognizes top performers.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
