Seasonal Customer Service Representative- Jui

Lectric eBikes•Phoenix, AZ

6d•Onsite

About The Position

As a Seasonal Customer Service Representative supporting Juiced Bikes, you will help customers throughout their ownership journey by answering order and product questions and providing technical troubleshooting. You will provide support through inbound phone and email channels, take ownership of customer issues, and work to resolve product, payment, shipping, and service-related concerns. You will collaborate with the broader Lectric customer experience team while delivering support tailored to Juiced customers. This is a temporary, seasonal, in-office position at Lectric’s North Phoenix headquarters. Employees must live within commuting distance and work 100% onsite Monday through Friday. Employment is expected to continue through the seasonal assignment based on business needs; the anticipated end date and schedule will be communicated during the hiring process. Seasonal employment does not guarantee permanent employment or conversion to regular status. Any extension or future opportunity depends on business needs and company policies.

Requirements

High school diploma or equivalent.
At least 1 year of customer service experience in a support or account management capacity; experience in a technology-enabled industry is preferred.
Strong verbal and written communication skills.
Comfort using CRM platforms such as Gladly or Zendesk.
Familiarity with basic technology functions, such as resetting passwords, maintaining accounts, and updating profiles.
Ability to lift up to 15 pounds at times.
Must live within commuting distance of Lectric’s North Phoenix headquarters and be available to work 100% onsite Monday through Friday.
Customer-focused approach, composure under pressure, attention to detail, adaptability, coachability, humility, and a team-first attitude.

Nice To Haves

Customer service experience in a technology-enabled industry.

Responsibilities

Serve as the primary voice of Juiced, supporting customers and partners through inbound phone and email channels.
Own customer issues end to end, including complex or emotionally charged interactions that require de-escalation, clear communication, and sound judgment.
Diagnose, troubleshoot, and resolve product, payment, shipping, and service-related issues accurately and efficiently using internal knowledge resources and tools.
Monitor support queues and aging requests, escalate urgent issues when appropriate, and proactively keep customers informed throughout resolution.
Build and maintain strong knowledge of Juiced products, systems, and policies to provide consistent, high-quality support.
Identify recurring customer issues, product gaps, and process breakdowns, and share clear, actionable insights with product, engineering, and marketing teams.
Provide a delightful, consultative customer experience that addresses customer concerns, exceeds expectations, and takes customer needs into account.