Seasonal Customer Service Representative - Milwaukee Airport

Enterprise•Milwaukee, WI

7d•Onsite

About The Position

Enterprise Mobility’s National/Alamo brand is hiring a Seasonal Customer Experience Representative (CXR) at Milwaukee Airport. The representative provides friendly, efficient customer transactions and offers company-approved services and products. The role facilitates rental and return transactions by verifying and documenting necessary driver information. Seasonal employment cannot exceed 180 days. Pay is $18 per hour for the day shift and $22.50 per hour for the night shift, plus potential bonuses. Available schedules are Thursday through Sunday, 4:00 p.m. to 2:00 a.m., or Wednesday through Sunday, 8:00 a.m. to 5:00 p.m.

Requirements

Must be at least 18 years of age.
Must be authorized to work in the United States and not require company sponsorship for work authorization now or in the future.
High school diploma or GED required.
At least 1 year of customer service or sales experience in retail, guest services, or administrative support.
Valid driver’s license with no more than 2 moving violations and/or at-fault accidents on the driving record in the past 3 years.
No drug- or alcohol-related conviction on the driving record in the past 3 years.
Must be available for seasonal work lasting a maximum of 180 days.

Responsibilities

Meet and greet customers professionally, warmly, and promptly.
Explain rental terms and conditions, vehicle features, and services to provide efficient customer service.
Use approved sales and service techniques to identify customer needs and offer protection products, upgrades, fuel options, and additional equipment.
Assist customers with directions, maps, local-area information, and appropriate service information.
Answer incoming calls about reservations, rate quotes, and general questions, and provide information and resolution for customers, other branches, and vendors.
Place outgoing calls for callback management and other assigned purposes.
Help assess rental vehicle condition upon return.
Notify management of known customer problems, vehicle problems, and required vehicle maintenance.
Build knowledge and skills through on-the-job development and company-sponsored training.
Perform assigned miscellaneous and backup duties.
Improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.