Field Service Technician Jobs

About The Position

Requirements

• At least 3 years of experience as a calibration technician.
• Extensive hands-on experience maintaining, troubleshooting, and repairing equipment.
• Experience with A2LA-accredited ISO/IEC 17025 calibration procedures or comparable calibration quality systems.
• Strong mechanical and electrical troubleshooting skills, with knowledge of hydraulic and pneumatic systems.
• Ability to read and interpret technical drawings, blueprints, equipment manuals, and electrical schematics.
• Ability to accurately use measuring instruments, including calipers, gauges, and tape measures.
• Proficiency with basic hand tools and power tools.
• Strong analytical, organizational, and problem-solving skills.
• Ability to manage multiple projects and prioritize competing service demands.
• Excellent written and verbal communication skills.
• Valid driver's license with an acceptable driving record.
• Valid U.S. passport and ability to travel domestically and internationally as required.

Nice To Haves

• Associate degree or higher in engineering technology, electronics, instrumentation, industrial maintenance, or another technical field.
• Familiarity with ASTM specifications and testing standards.
• Experience with PLCs, HMIs, relays, contactors, and industrial control systems.
• Experience servicing laboratory testing equipment, environmental test chambers, or corrosion testing equipment.
• Experience preparing calibration certificates, service reports, and technical documentation.
• Customer-facing field service or technical support experience.

Responsibilities

• Travel to customer facilities to install, start up, calibrate, maintain, troubleshoot, and repair equipment.
• Calibrate instruments against certified reference standards and verify their accuracy and performance.
• Troubleshoot and repair mechanical, electrical, hydraulic, pneumatic, and electronic equipment.
• Diagnose issues involving PLCs, HMIs, contactors, relays, gauges, and related components.
• Adjust and repair damaged or malfunctioning equipment and equipment outside acceptable calibration tolerances.
• Perform preventative maintenance and verify safe operation and performance specifications before returning equipment to service.
• Conduct on-site and remote equipment startup, operational training, and customer instruction.
• Record as-found and as-left calibration data and prepare calibration certificates and service documentation.
• Maintain measurement records and traceability to certified reference standards, and follow applicable standard operating procedures and calibration requirements.
• Review calibration due dates, coordinate upcoming maintenance, and notify customers when service is approaching expiration.
• Prepare detailed field service reports and update service records for invoicing and follow-up.
• Gather information from customers, evaluate equipment issues, and develop service plans.
• Provide technical assistance by phone, email, and other remote methods; diagnose problems with customers and explain repairs and corrective actions.
• Follow up after service visits to confirm customer satisfaction and address outstanding issues.
• Consult with engineering personnel on complex problems and potential product improvements; communicate customer feedback and equipment concerns to management.
• Prepare service quotations, obtain customer purchase orders, and enter sales orders into the ERP system.
• Coordinate travel arrangements and confirm customer site access, safety orientations, and required training.
• Maintain service documentation, follow travel and expense policies, and prioritize multiple service assignments.

Benefits

• Company vehicle for business-related travel and field service assignments.
• Company-provided credit card for authorized business and travel expenses.
• Company cell phone.
• Company laptop computer.