Field Service Technician - Greenfield, IN

Plug Power • Remote US Indiana, IN

8d • $25 - $29

About The Position

The Field Service Technician supports Plug Power fuel cell products installed in electric lift trucks. The role involves installing, maintaining, and servicing fuel cells at a specific customer location, performing preventative maintenance, resolving breakdowns, and reporting events and maintenance issues. The technician also handles parts ordering and related site documentation.

This customer-facing position requires strong technical, communication, interpersonal, and motivational skills. It may involve work with high-pressure hydrogen storage, 480VAC, flammable materials, cryogenic liquids, high-pressure gas, and fueling systems. The technician provides on-call and emergency support as required, travels for business needs, and represents Plug Power professionally.

Requirements

• Minimum high school diploma or equivalent with technical electrical coursework.
• Three or more years of direct experience in mechanical and electrical troubleshooting; formal training and education may be considered in lieu of direct experience.
• Valid driver's license, clean driving record, and ability to safely operate a motor vehicle.
• Ability to lift 50 pounds regularly without assistance.
• General mechanical aptitude.
• Computer and software skills applicable to the position, including Word, PowerPoint, Excel, and Outlook.
• Dynamic interpersonal skills and ability to communicate effectively with diverse audiences and stakeholders at all levels.
• Excellent verbal and written communication skills.
• Creativity in solving technical problems.
• Ability to work independently.
• Uncompromising dedication to quality.
• Exceptional time management skills and ability to handle multiple tasks.
• Punctuality and reliability.
• Must provide a standard set of personal tools; Plug Power provides specific fuel cell tools.

Nice To Haves

• Knowledge of lift truck operation and applications.

Responsibilities

• Maintain and service fuel cells at customer sites.
• Perform diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
• Perform specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
• Provide on-call and emergency support to customers as required.
• Purchase tools, equipment, and parts for customer service and support as required.
• Troubleshoot and maintain high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high-pressure gas, and fueling systems as needed.
• Maintain ongoing communication with customer personnel and hydrogen suppliers regarding aftermarket fuel cell support.
• Provide regular feedback to regional service representatives about fuel cell performance and field maintenance issues.
• Complete administrative duties and documentation, including incident reports, service logs, inventory maintenance, and site and system documentation.
• Exhibit and enforce safety procedures in the field and at customer sites.
• Travel as required for business needs, drive safely, and adhere to traffic laws.
• Represent Plug Power professionally in all interactions.
• Perform other duties as assigned.

Benefits

• Health, dental, and vision insurance eligibility starting from the first day of hire.
• 401(k) with 5% company match.
• Bonus eligibility.
• Paid time off, including vacation, personal, floating holidays, sick time, and volunteer time off.
• Paid holidays.
• Lifestyle Reimbursement Program.
• Education Assistance.
• Global access to mental health support and counseling professionals.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED