Service Supervisor - Greenfield Village

Greystar Management Services•San Diego, CA

7d•Onsite

About The Position

The Service Supervisor oversees and performs technical and mechanical work to ensure the community’s buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The position supports a stabilized 644-unit property in San Diego, California. The schedule is Monday through Friday, 9 a.m. to 6 p.m., subject to change based on business needs. Weekend availability and on-call coverage are required, including evenings, weekends, and holidays. The role works with residents, the service team, contractors, vendors, and the Community Manager to maintain the property and respond to service needs. The position requires at least five years of maintenance supervision experience. HVAC, EPA, and CPO certifications are preferred, as are experience with GE and Whirlpool appliances and plumbing in mid-rise buildings. The role pays $35.00–$39.33 per hour and may be eligible for bonus programs. Greystar offers a benefits package to full-time employees.

Requirements

At least 5 years of maintenance supervision experience.
High school diploma, GED, or related experience and training.
Experience in property management maintenance, other building maintenance, or a related trade.
Knowledge and skill in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices; employees must provide their own hand tools unless prohibited by state law.
Ability to apply logical thinking to define and correct problems.
Customer service and interpersonal communication skills to interact effectively and courteously with residents, clients, team members, and other business contacts, including when resolving customer problems.
Ability to read, write, and communicate effectively, represent company management in a support capacity, serve as a first point of contact, and answer questions about department operating policies.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Mathematical skills to perform basic arithmetic with whole numbers, decimals, and fractions for financial, administrative, and legal documents.
EPA Type I and II or Universal certifications if the position requires working on sealed HVAC systems to test pressures or handle refrigerants.
Certifications required by applicable state and local jurisdictions.
A valid driver’s license to operate a golf cart on the property, if applicable.
Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Ability to work a flexible schedule, including on-call coverage during evenings, weekends, and holidays.
Local routine travel may be required for business meetings, training, or other work-related situations.

Nice To Haves

HVAC certification.
EPA certification.
CPO certification.
Experience with GE and Whirlpool appliances.
Plumbing experience in mid-rise buildings.
Property management system experience.

Responsibilities

Complete and oversee work orders generated by resident service requests and routine property upkeep by diagnosing problems and making repairs according to policies, procedures, safety standards, and code requirements.
Oversee and complete the apartment make-ready process, including pre-move-out inspections, punch lists, vendor scheduling, obtaining supplies, completing maintenance tasks, and inspecting completed work.
Develop cleanliness and appearance standards for grounds, amenities, building exteriors, market-ready unit interiors, breezeways, curbs, signage, leasing offices, garbage areas, parking lots, and other common areas.
Periodically inspect work performed by service team members and develop corrective action plans as needed.
Periodically inspect contractors’, vendors’, and service providers’ work to verify that it meets quality standards, scope, and specifications.
Maintain adequate inventory of spare parts and maintenance materials, and coordinate supply and tool orders with the Community Manager within budget guidelines.
Complete monthly preventative maintenance procedures.
Assist the Community Manager in developing budgets for regular repairs, maintenance, and capital projects.
Support cost-control efforts by repairing parts when practical, avoiding waste, and using tools and equipment correctly.
Conduct scheduled safety meetings, ensure safety data sheets are current and accessible, and stay current with OSHA and other safety requirements.
Provide respectful and responsive customer service to residents and team members, answer questions, address complaints sensitively, and complete assigned work orders efficiently and urgently.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee medical coverage for employee-only plans.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires.
Birthday off after one year of service.
Additional vacation accrued with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for weekly, monthly, and/or quarterly bonus programs for onsite property positions.