Service Supervisor - Greenfield Village

Greystar•San Diego, CA

8d•$35 - $39•Onsite

About The Position

The Service Supervisor oversees and performs technical and mechanical work to ensure the community’s buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The role is at a stabilized property with 644 units in San Diego, California. The schedule is Monday through Friday, 9 a.m. to 6 p.m., subject to change based on business needs, with weekend availability and on-call coverage required. The position requires five or more years of maintenance supervision experience. HVAC, EPA, and CPO certifications are preferred, as are GE and Whirlpool appliance experience and plumbing experience in mid-rise buildings. The supervisor handles resident and routine maintenance work orders, prepares apartments for new residents, establishes community appearance standards, and inspects work performed by service team members and outside providers. The role also maintains supplies and equipment, carries out preventive maintenance, assists with budgeting, supports cost control, and helps ensure compliance with safety requirements. It requires customer service and communication skills, practical maintenance knowledge, and the ability to perform physical work indoors and outdoors in varied weather conditions.

Requirements

At least 5 years of maintenance supervision experience.
High school diploma, GED, or related experience and training.
Experience in property management maintenance, other building maintenance, or a related trade.
Provide personal hand tools unless prohibited by state law, and safely use and maintain hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Apply logical thinking to define and correct problems.
Customer service and interpersonal communication skills to interact effectively and courteously with residents, clients, team members, and other business contacts, and to remain calm when resolving customer problems.
Ability to read, write, and communicate effectively, represent company management in a support capacity, serve as a first point of contact, and answer questions about department operating policies.
Proficiency with internet, word processing, spreadsheet, and database management programs for maintaining records and preparing information for managers.
Mathematical skills to perform basic arithmetic with whole numbers, decimals, and fractions for financial, administrative, and legal documents.
EPA Type I and II or Universal certification if the position requires work on sealed HVAC systems, including testing pressures or handling refrigerants.
All certifications required by applicable state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property, if applicable.
Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Ability to work a flexible schedule, including on-call coverage during evenings, weekends, and holidays.
Local, routine travel may be required for meetings, training, or other job-related situations.

Nice To Haves

HVAC certification.
EPA certification.
CPO certification.
Experience with GE and Whirlpool appliances.
Plumbing experience in mid-rise buildings.
Property management system experience.

Responsibilities

Complete service requests and routine community upkeep by diagnosing problems and making repairs consistent with policies, procedures, safety standards, and code requirements.
Oversee and complete apartment make-ready work, including pre-move-out inspections, preparing punch lists, coordinating vendors and contractors, obtaining supplies, completing maintenance tasks, and inspecting finished work.
Develop standards for cleanliness and appearance across grounds, amenities, building exteriors, market-ready interiors, breezeways, curbs, signage, leasing offices, garbage areas, parking lots, and other common areas.
Inspect work by service team members and develop corrective action plans when needed.
Inspect contractor, vendor, and service-provider work to verify quality, materials, scope, and specifications.
Maintain adequate inventories of spare parts and maintenance materials and coordinate supply and tool orders with the Community Manager within budget guidelines.
Complete monthly preventive maintenance procedures described in the Policy and Procedure Manual.
Assist the Community Manager in developing budgets for routine repairs, maintenance, and capital projects.
Support cost control by repairing parts when possible, avoiding waste, and using tools and equipment correctly.
Conduct scheduled safety meetings, ensure Safety Data Sheets (MSDS) are current and accessible, and stay current on OSHA and other safety requirements.
Provide respectful and responsive customer service to residents and team members, answer questions, respond sensitively to complaints, and complete assigned work orders efficiently and urgently.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or free basic medical coverage for employee-only plans.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and a birthday day off is available after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs.