Sr. Field Service Technician - Lebanon, IN

Signode•Lebanon, IN

1d•$30 - $39•Onsite

About The Position

The Sr. Field Service Technician installs, services, repairs, and provides training for general-purpose equipment and a broad range of industrial and customer-specific application machines. The role involves scheduled and on-demand service, equipment troubleshooting, preventative maintenance, installations, upgrades, and retrofits. It requires daily automobile travel, usually involving 1 to 6 hours of driving, and frequent overnight stays. The candidate must be based in the Lebanon, Indiana area. The technician documents service activities and expenses, diagnoses equipment problems across mechanical, hydraulic, pneumatic, electrical, and electronic systems, and uses intermediate PLC knowledge to troubleshoot and repair programmable logic controllers. The role also includes customer communication, technical support and training for Signode technicians, coordination with customers before installations, and collaboration with the Regional Service Manager on inventory sourcing. The position is non-exempt and is based in the field.

Requirements

Must be based in the Lebanon, Indiana area.
High school degree; technical or similar college degree is also listed.
4–5 years of transferable experience.
Experience working with electrical, mechanical, pneumatic, and hydraulic systems.
Ability to read and interpret blueprints and schematics.
PLC background.
Microsoft Office skills, including Word, Excel, and Outlook.
Ability to work independently with minimal supervision.
Ability to travel daily by automobile and stay overnight frequently.

Nice To Haves

Professional coursework in electrical, mechanical, or automation subjects.

Responsibilities

Perform duties in accordance with safety regulations and protocols, complete required safety training, and report potential unsafe conditions with proposed solutions.
Accurately and promptly document daily service activities and expenses in the appropriate system.
Identify complex customer and equipment problems, evaluate options, and implement effective solutions.
Read and interpret blueprints, wiring diagrams, and schematics for equipment installations, repairs, upgrades, and retrofits.
Provide technical support and training to Signode technicians.
Monitor and manage scheduled service calls to ensure accuracy and completion.
Diagnose and troubleshoot equipment breakdowns involving mechanical, hydraulic, pneumatic, electrical, and electronic functions; perform preventative maintenance; disassemble units; and replace defective parts.
Adjust equipment and test it for proper operation.
Under supervision, coordinate pre-installation meetings with customers, review procedures and responsibilities, inspect sites for product compatibility, and install, adjust, and test equipment.
Maintain effective customer relationships by explaining product failures, problems, and recommended corrective actions professionally.
Communicate essential information promptly to customers, management, engineering, and other stakeholders.
Use intermediate PLC knowledge to troubleshoot and repair equipment programmable logic controllers.
Identify upgrade and retrofit opportunities and notify appropriate parties to support quotation proposals.
Design and conduct equipment repair and preventative-maintenance training for customers and company service representatives.
Prepare comprehensive non-conformance reports and service bulletins.
Work with the Regional Service Manager on appropriate inventory sourcing levels and equipment-specific parts.