Sr. Field Service Technician - Lebanon, IN

Signode•Lebanon, IN

17h•Onsite

About The Position

Signode is seeking a Sr. Field Service Technician based in the Lebanon, Indiana area to install, service, troubleshoot, and train customers on general-purpose and customer-specific industrial packaging equipment. The role includes scheduled and on-demand service, preventative maintenance, equipment upgrades and retrofits, and customer and technician training. It requires daily travel by automobile, often with overnight stays; typical daily driving time is 1 to 6 hours. The technician follows safety protocols, documents service activities and expenses, diagnoses equipment problems across mechanical, hydraulic, pneumatic, electrical, and electronic systems, and tests equipment after repairs or adjustments. The position also involves interpreting blueprints and schematics, troubleshooting programmable logic controllers, coordinating installation preparations with customers, reporting safety concerns, maintaining customer relationships, communicating with stakeholders, and supporting service inventory planning. The hourly wage is $29.70 to $39.35, with the starting rate based on experience, qualifications, and skillset.

Requirements

High school degree; technical or similar college degree is also listed.
4–5 years of transferable experience.
Experience working on electrical, mechanical, pneumatic, and hydraulic systems.
Ability to read and interpret blueprints and schematics.
PLC background.
Microsoft Office skills, including Word, Excel, and Outlook.
Self-starter able to work with minimal supervision.
Must be based in the Lebanon, Indiana area.
Ability to travel daily by automobile, with frequent overnight stays and typical daily drive time of 1 to 6 hours.

Nice To Haves

Professional coursework in electrical, mechanical, or automation subjects.

Responsibilities

Perform daily work in accordance with safety regulations and protocols, and complete safety training on time.
Document daily service activities and expenses accurately and promptly in the appropriate system.
Identify complex customer or machine problems, evaluate options, and implement effective solutions.
Read and interpret blueprints, wiring diagrams, and schematics for installations, repairs, upgrades, and retrofits.
Provide technical support and training to Signode technicians.
Monitor and manage scheduled service calls for accuracy and completion.
Diagnose and troubleshoot equipment breakdowns across mechanical, hydraulic, pneumatic, electrical, and electronic systems.
Perform preventative maintenance, disassemble units, replace defective parts, make adjustments, and test equipment operation.
Under supervision, coordinate pre-installation meetings with customers, inspect sites for product compatibility, and install, adjust, and test equipment.
Report potential unsafe conditions, follow up, and suggest effective solutions.
Maintain customer relationships by explaining product failures, problems, and recommended corrective actions professionally.
Communicate essential information promptly to customers, management, engineering, and other stakeholders.
Use intermediate PLC knowledge to troubleshoot and repair equipment programmable logic controllers.
Identify upgrade and retrofit opportunities and notify appropriate parties to support quotation proposals.
Design and conduct repair and preventative-maintenance training for customers and company service representatives.
Prepare comprehensive non-conformance reports and service bulletins.
Work with the Regional Service Manager on inventory sourcing levels and parts for assigned equipment.