Field Service Technician - Marysville, OH
About The Position
The Field Service Technician supports Plug Power fuel cell products installed in electric lift trucks. The role installs, services, and maintains fuel cells at a specific customer location, including preventative maintenance, breakdown resolution, diagnostics, troubleshooting, evaluations, and specialized field retrofits and software or hardware upgrades. The technician reports breakdown events, orders parts, and maintains fuel cells while working closely with customer personnel and electric lift truck operators. The position may involve on-call and emergency customer support and troubleshooting or maintenance of high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high-pressure gas, and fueling systems. The technician documents service activity and incidents, maintains inventory and site and system documentation, follows and enforces safety procedures, and travels as business needs require. The role requires technical ability, effective communication and interpersonal skills, and the ability to work independently and represent Plug Power professionally.
Requirements
- Minimum high school diploma or equivalent with technical electrical coursework.
- Three or more years of direct experience in mechanical and electrical troubleshooting; formal training and education may be considered in lieu of direct experience.
- Valid driver's license, clean driving record, and ability to safely operate a motor vehicle.
- Ability to lift 50 pounds regularly without assistance.
- General mechanical aptitude.
- Computer and software systems skills applicable to the position, including Word, PowerPoint, Excel, and Outlook.
- Dynamic interpersonal skills and ability to communicate effectively with diverse audiences and stakeholders at all levels.
- Excellent verbal and written communication skills.
- Creativity in solving technical problems.
- Ability to work independently.
- Uncompromising dedication to quality.
- Exceptional time management skills and ability to handle multiple tasks.
- Punctuality and reliability.
- Must provide own standard set of tools; Plug Power provides specific fuel cell tools.
Nice To Haves
- Knowledge of lift truck operation and applications is highly preferred.
Responsibilities
- Maintain and service fuel cells at customer sites.
- Perform diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
- Perform specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
- Provide on-call and emergency support service to customers as required.
- Purchase tools, equipment, and parts for customer service and support as required.
- Troubleshoot and maintain high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high-pressure gas, and fueling systems as needed.
- Maintain ongoing communication with customer personnel and hydrogen suppliers regarding aftermarket fuel cell support, as applicable.
- Provide regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
- Complete administrative duties and documentation, including incident reports, service logs, inventory maintenance, and site and system documentation.
- Exhibit and enforce safety procedures in the field and at customer sites.
- Travel as required for business needs, drive safely, and adhere to traffic laws.
- Represent Plug Power professionally in all interactions.
- Perform other duties as assigned.
Benefits
- Health, dental, and vision insurance eligibility starting from the first day of hire.
- 401(k) with 5% company match.
- Bonus eligibility.
- Paid time off including vacation, personal, floating holidays, sick, and volunteer time off.
- Paid holidays.
- Lifestyle Reimbursement Program.
- Education Assistance.
- Global access to mental health support and counseling professionals.
- Employee Assistance Program.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
