Lead Field Service Technician - Marysville, OH

Plug Power•Remote US Ohio, OH

6d•$25 - $26•Onsite

About The Position

The Lead Field Service Technician supports Plug Power fuel cell products installed in electric lift trucks and is responsible for maintenance and service at assigned customer sites. The role includes preventive maintenance, troubleshooting and resolving breakdowns, performing field retrofits and software or hardware upgrades, providing emergency customer support, ordering parts, and documenting service activity. It may also involve troubleshooting and maintaining high-pressure hydrogen storage, delivery, and fueling systems, as well as communicating with customer personnel and hydrogen suppliers about aftermarket support. The Lead Technician is accountable for performance at designated customer sites, including site truck availability, inventory accuracy, site evaluations, and 5S standards. Hydrogen-system responsibilities include maintaining pressure above 5,000 psi, managing preventive maintenance schedules, assigning audits and inspections, ensuring daily pad inspections and related work orders, and confirming efficiency audits are completed. The role also includes customer and internal communication, coordinating priorities and shift handoffs, and mentoring and supporting technicians. The position requires travel as business needs require, safe work practices, and professional interactions with customers and colleagues.

Requirements

Minimum high school diploma or equivalent with technical electrical coursework.
Three or more years of direct experience in mechanical and electrical troubleshooting; formal training and education may also be considered in lieu of direct experience.
Valid driver's license, clean driving record, and ability to safely operate a motor vehicle.
Ability to lift 50 pounds on a regular basis without assistance.
General mechanical aptitude.
Computer and software skills applicable to the position, including Word, PowerPoint, Excel, and Outlook.
Strong interpersonal and communication skills, including excellent verbal and written communication and the ability to communicate effectively with diverse audiences and stakeholders at all levels.
Creativity in solving technical problems.
Ability to work independently.
Dedication to quality and strong time-management skills, including the ability to handle multiple tasks.
Punctuality and reliability.
Provide a standard set of personal tools; Plug Power provides specific fuel-cell tools.
Complete required onboarding and customer-site training.
Demonstrate the ability to use tools and follow standard procedures, including swaging, clamps, crimps, and hardware.
Show willingness to learn and accept training and coaching; maintain a positive, cooperative, courteous, and respectful attitude; and demonstrate honesty and integrity.
Consistently follow safety standards, Field Service processes, and procedures.
Show task-oriented follow-through, use time productively, contribute during low-volume repair periods, and practice 5S standards.
Communicate effectively with Regional Service Representatives and Regional Service Managers and keep management informed about site matters.
Be willing and able to respond to off-shift needs.
Maintain assigned site truck availability and meet customer-specific contractual requirements.
Maintain hydrogen-system pressure above 5,000 psi at assigned sites and ensure required maintenance, inspections, audits, and documentation are completed.
Regularly communicate professionally with customers, coordinate technician priorities and shift handoffs, and mentor technicians at the site.

Nice To Haves

Knowledge of lift truck operation and applications is highly preferred.

Responsibilities

Maintain and service fuel cells at customer sites.
Perform diagnostics, troubleshooting, and evaluations to maintain the fleet at an assigned location.
Perform specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
Provide emergency support service to customers as required.
Purchase tools, equipment, and parts for customer service and support as required.
Troubleshoot and maintain high-pressure hydrogen storage, delivery, and fueling systems as needed.
Communicate with customer personnel and hydrogen suppliers regarding aftermarket support of fuel cells.
Provide regular feedback to regional service representatives regarding fuel-cell performance and field maintenance issues.
Complete administrative duties and documentation, including incident reports, service logs, inventory maintenance, and site and system documentation.
Exhibit and enforce safety procedures in the field and at customer sites.
Travel as required for business needs and drive safely in accordance with traffic laws.
Represent Plug Power professionally in all interactions and perform other duties as assigned.
Ensure site truck availability at designated customer sites, with Plug Power's weekly target of 99% or greater and site-specific contractual requirements.
Maintain ownership of assigned customer-site performance, including accurate inventory and 5S standards, and achieve an average or excellent quarterly site evaluation score.
Maintain hydrogen-system pressure above 5,000 psi, manage preventive maintenance schedules, assign audits and inspections, ensure daily pad inspections and deficiency work orders are completed, and certify efficiency audits monthly or as required.
Communicate regularly with customers and the Regional Service Manager, support customer meetings, send Beginning of Day and End of Day reports daily, and communicate work priorities, downed-unit status, hydrogen-system updates, and shift handoff information.
Mentor technicians, train them on site-specific policies, provide technical guidance and support, model professional communication, and update Resource Managers and Regional Service Managers.
Create, manage, and close out work orders; order parts; use required systems; demonstrate multimeter use; escalate issues appropriately; and perform hydrogen pad and dispenser inspections.
Complete required technical development tasks, including hydrogen-system and fueling work, stack replacement, lockout/tagout, battery and parts shipping, and use of relevant tools and equipment.
Respond to off-shift needs when required.

Benefits

Health, dental, and vision insurance eligibility starting from the first day of hire.
401(k) with 5% company match.
Bonus eligibility.
Paid time off, including vacation, personal, and sick time.
Paid holidays.
Wellness Reimbursement Program.
Potential eligibility to apply for tuition reimbursement.
Fertility and Family Building Benefit.
Employee Referral program.
Employee Assistance Program.