Field Service Technician - Groveport, OH

Rivian•Groveport, OH

16h

About The Position

Rivian is hiring an emerging-to-mid-level technician to support electric vehicle repairs, inspections, and field service operations. The role is based primarily at a local service center and may also involve mobile service travel, remote work, or support for plant operations as business needs evolve. The technician works under the mentorship of senior technicians and leadership, developing technical skills while delivering a strong customer experience. The position involves diagnosing and repairing vehicles, following repair and safety procedures, conducting post-repair road tests, helping manage parts and work orders, and documenting repair work. The successful candidate will engage professionally with customers and other stakeholders, contribute feedback and process improvements, and participate in training and service initiatives.

Requirements

At least 21 years of age.
Valid driver’s license and clean driving record, with no suspensions or revocations within the past 3–5 years.
Availability for a standard 40-hour workweek, with potential weekend, holiday, early morning, evening, or overnight shifts based on business needs.
Flexibility to travel to regional locations or production facilities as needed.
Proficiency using laptops or computers in Windows or Mac environments and work order management systems.
Strong organizational and time-management skills, attention to detail, and eagerness to learn.
Ability to sit, stand, walk, bend, kneel, reach, and lift up to 50 pounds.
0–3 years of hands-on experience in an automotive shop or technical environment; recent graduates are welcome.
Foundational understanding of basic electricity, including high- versus low-voltage awareness; basic circuit measurement tools such as a DVOM; and introductory experience reading electrical schematics.
Familiarity with basic hand and power tools, entry-level tire repairs, and basic vehicle alignments.
Basic understanding of diagnostic workflows and troubleshooting steps under guidance.

Nice To Haves

High school diploma, GED, or recognized equivalency credential.
Ability to drive a non-commercial truck and trailer.
Graduation from an accredited automotive repair school or program.
Basic exposure to electric vehicle or hybrid frameworks.
Experience working in a fast-paced start-up environment.

Responsibilities

Perform or assist with vehicle diagnosis, repairs, installations, and inspections at a service center, on mobile routes, or at remote locations.
Learn to identify and explain Rivian’s product line, EV framework, tools, and accessories while building peer relationships and working under senior technician mentorship.
Use available technical resources and follow repair procedures efficiently without compromising quality or safety.
Conduct post-repair road tests to verify repair quality and operational safety.
Assist with parts operations, including ordering, receiving, shipping, inventory tracking, and work order and expense reporting.
Maintain detailed technical notes and documentation for completed and in-process repairs.
Interact professionally with customers, families, third-party affiliates, and suppliers at service facilities or outreach events.
Identify process improvements, provide constructive feedback to mentorship leads, and participate in service campaigns or containment initiatives.
Engage in required training, maintain current technical skills, and increase the quality and independence of work as experience grows.