Sr. Field Service Technician - Groveport, OH

Rivian•Groveport, OH

15h

About The Position

Rivian is seeking an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The role is primarily based at a service center but may also involve remote work, travel to remote locations, or support at production plants as business needs require. The technician is expected to drive continuous improvement, mentor junior team members, and resolve complex diagnostic challenges in a fast-paced environment. The position involves advanced vehicle diagnostics and repairs, remote technical support, leadership and training, use of specialized diagnostic tools, repair-quality verification, parts operations, and detailed technical documentation. Applicants will be evaluated on advanced technical skills and leadership capabilities across vehicle systems including high-voltage and low-voltage electronics, chassis and vehicle dynamics, thermal management, HVAC, ADAS, body, and glass integration.

Requirements

Minimum age of 21 years.
Valid driver's license and a clean driving record, with no suspensions or revocations within the past 3–5 years.
Availability for a standard 40-hour workweek, including weekends, holidays, early mornings, evenings, or overnight shifts as required.
Ability to travel to regional locations or production plants as needed.
Proficiency in Windows/Mac environments, work order management systems, and specialized engineering and diagnostic documentation systems.
Physical capability to perform occupational tasks including sitting, standing, bending, kneeling, and lifting up to 50 lbs.
State mechanic certifications where required by jurisdiction.
Demonstrated experience in bumper-to-bumper automotive diagnostics and repair.
Hands-on experience with vehicle high-voltage systems and high-voltage diagnostic work.
Demonstrated background in continuous improvement, process standardization, and escalation management.
Advanced knowledge of high-voltage architecture, HVIL, charging isolation, and safe power-down protocols using appropriate PPE; ability to diagnose complex high-voltage faults and isolation issues.
Advanced knowledge of automotive electronics, CAN and LIN bus communications, electrical schematics, and wiring harness repairs.
Strong capabilities in chassis service, alignments, braking systems, and diagnosis of ABS, traction control, power steering, and NVH concerns.
Knowledge of HVAC systems, coolant drain/fill operations, A/C machine usage, 609 refrigerant certification, and thermal management diagnostics.
Proficiency in calibrating ADAS and replacing or adjusting sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

High school diploma, GED, or recognized equivalency credential.
Graduation from an accredited automotive repair school or vocational program.
Ability to drive a non-commercial truck and trailer.
5 to 8+ years of automotive repair experience, with extensive bumper-to-bumper diagnostic experience.
3 to 8+ years of hands-on experience working on vehicle high-voltage systems and conducting high-voltage diagnostic work.
Experience in a leadership or supervisory role, such as Shop Foreman, Team Lead, or Technical Mentor.
State mechanic certifications where required by jurisdiction, such as Michigan certifications in front end, suspension, steering, brakes, electrical, and HVAC.

Responsibilities

Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections at service centers and in field settings, including customer sites, mobile routes, and remote locations.
Provide high-level diagnostic guidance to field service teams and conduct remote diagnostics or repairs by evaluating logged vehicle data and technical schematics when safe and practical.
Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
Use specialized diagnostic tools, including PICO-Scope, PCAN, Kavaser Memorator, and breakout boxes, to resolve complex electrical, high-voltage, and network faults.
Conduct thorough road tests to verify repair quality, champion continuous improvement, and promote high standards across repair workflows.
Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
Create high-quality documentation in service support and engineering systems and provide root-cause analysis and actionable feedback to field service engineers and leadership.