Sr. Field Service Technician - Sharonville, OH

Rivian•Sharonville, OH

17h

About The Position

Rivian is hiring an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The role involves advanced diagnostics and repairs, leadership and mentorship, and continuous improvement in a fast-paced environment. The technician will be based primarily at a service center, with possible remote work, travel to remote locations, or support at production plants as business needs require. The position covers advanced bumper-to-bumper vehicle diagnostics, complex repairs and installations, remote troubleshooting, and technical guidance to field service teams. It also includes mentoring junior technicians, using specialized diagnostic tools, verifying repair quality, overseeing complex parts operations, documenting work, and providing root-cause analysis and technical feedback.

Requirements

High school diploma, GED, or recognized equivalency credential preferred.
Minimum age of 21.
Valid driver’s license and clean driving record, with no suspensions or revocations within the past 3–5 years.
Availability for a standard 40-hour workweek, including weekends, holidays, early morning, evening, or overnight shifts as required.
Ability to travel to regional locations or production plants as needed.
Proficiency in Windows/Mac environments, work order management systems, and specialized engineering and diagnostic documentation systems.
Physical capability to perform occupational tasks, including sitting, standing, bending, kneeling, and lifting up to 50 pounds.
State mechanic certifications where required by jurisdiction.
Three to eight years of hands-on experience working on vehicle high-voltage systems and high-voltage diagnostic work.
Deep understanding of high-voltage architecture, HVIL, charging isolation, and safety power-down protocols using appropriate PPE; ability to diagnose complex high-voltage faults and isolation issues.
Advanced knowledge of automotive electronics, CAN and LIN bus communications, electrical schematics, and wiring harness repairs.
Mastery of chassis service, including alignments and braking systems, and diagnosis of vehicle dynamics such as ABS, traction control, power steering, and NVH concerns.
Comprehensive knowledge of HVAC systems, coolant drain/fill operations, A/C machine usage, 609 refrigerant certification, and complex thermal-management diagnostics.
Proficiency in calibrating ADAS and replacing or adjusting sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

Graduation from an accredited automotive repair school or vocational program.
Ability to drive a non-commercial truck and trailer.
Five to eight or more years of automotive repair experience, with extensive bumper-to-bumper diagnostic experience.
Experience in leadership or supervisory roles, such as Shop Foreman, Team Lead, or Technical Mentor.
Demonstrated background in continuous improvement, process standardization, and escalation management.

Responsibilities

Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections at service centers and in field settings, including customer sites, mobile routes, and remote locations.
Provide advanced diagnostic guidance to field service teams and perform remote diagnostics or repairs when issues can be safely addressed without local vehicle access, using logged vehicle data and technical schematics.
Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
Use specialized diagnostic tools, including PICO-Scope, PCAN, Kavaser Memorator, and breakout boxes, to resolve complex electrical, high-voltage, and network faults.
Conduct road tests to verify repair quality, champion continuous improvement, and drive high standards across repair workflows.
Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
Produce high-quality documentation in service support and engineering systems, and provide root-cause analysis and actionable feedback to field service engineers and leadership.