Field Service Technician

Secur-Serv • Twin Falls, ID

12d • Onsite

About The Position

Secur-Serv is a managed services provider of IT, print, and hardware services, delivering nationwide on-site service to businesses across the continental United States and Canada. The Field Service Technician uses technical knowledge and experience to resolve customer problems across industries including banking, education, logistics, manufacturing, medical, and retail. The role installs, troubleshoots, diagnoses, and repairs hardware such as printers, cash recyclers, document finishing equipment, office equipment, servers, PCs, and data communications equipment. Technicians travel to customer sites in a company vehicle and may support other territories. Training is provided at the Omaha, Nebraska headquarters, with manuals and depot support also available.

Requirements

• Two or more years of related experience and/or training.
• Valid and current state driver's license.
• Self-motivated and able to work effectively under minimal supervision.
• Ability to diagnose equipment operational errors and product failures.
• Ability to problem-solve, think analytically, and pay attention to detail.
• Good verbal communication skills for interaction with customers.
• Able to attend training at headquarters and/or outside schools to keep current with technology and hardware product developments.
• Able to travel overnight 5–10%.

Nice To Haves

• Associate degree (AA) or equivalent from a two-year college or technical school.

Responsibilities

• Travel to customer locations in a company vehicle to diagnose, repair, and/or replace computer hardware in accordance with service agreements.
• Manage preventative maintenance schedules in a timely and efficient manner.
• Assist other territories and technicians as needed, which may include travel to other metropolitan areas.
• Take ownership of meeting customers’ business needs.
• Coordinate activities and seek assistance from technical support when appropriate.
• Provide updates, status, and completion information to managers, sales, technical support, the call center, and customers through voicemail, a wireless call processing system, or in-person communication.
• Manage parts inventory in accordance with established guidelines.
• Submit required paperwork in a timely, efficient, and complete manner.
• May train new technicians on the job.

Benefits

• Company car available for personal use.
• Paid training.
• Medical plan options, including copay and HSA plans with employer contributions to the HSA.
• Dental and vision coverage.
• Company-paid life insurance.
• Company-paid short- and long-term disability coverage.
• 401(k) savings plan with company match; employees are vested on their first day of eligibility.
• Wellness program with the opportunity to earn a discount on health insurance premiums.
• Tuition reimbursement up to $5,250.
• Company-paid LinkedIn Learning subscription or certification programs.
• Career development support through internal and external training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed