Field Service Technician
About The Position
The POS Field Service Technician responds to service requests at customer sites within an assigned territory, addressing point-of-sale and other in-store hardware issues. The role includes troubleshooting, diagnostics, fault isolation, repair, configuration, installation, upgrades, preventative maintenance, and testing to confirm proper equipment function. Supported equipment may include POS hardware, laser printers, meat scales and wrappers, and network equipment. The technician keeps customers informed, documents completed service calls accurately, and accounts for parts and equipment used. The role also maintains accurate spare-parts inventory and company-provided resources, and requires current technical and product knowledge of equipment sold and supported in the assigned territory. Travel is typically within a 150-mile radius, with limited overnight travel, and after-hours availability may be needed.
Requirements
- Familiarity with Windows and Microsoft Office.
- Exceptional customer service orientation.
- Basic break/fix computer skills.
- Basic PC operations and software knowledge.
- Excellent oral and written communication, including the ability to explain information to non-technical end users, team members, and managers.
- Proficiency with common hand tools and basic test equipment.
- Ability to work independently and as part of a team.
- Ability to multitask, think, learn, and solve problems quickly.
- Ability to prioritize and execute tasks effectively in a high-pressure environment.
- Confidentiality and integrity.
- Attention to detail and organizational skills.
Nice To Haves
- Associate degree in Information Technology or a related technology field.
- At least 1 year of experience in technology service.
- Prior retail experience.
- Practical experience with electronics or technology hardware.
- CompTIA A+ certification.
- CompTIA Network+ certification.
- Industry-specific certifications.
- Understanding of networks and wireless devices.
Responsibilities
- Respond promptly to service requests, keep customers updated, document service call completions comprehensively and accurately, and account for parts and equipment used.
- Communicate positively and clearly with store personnel and TRUNO team members.
- Work regular hours and provide after-hours availability when needed.
- Travel when needed, typically within a 150-mile radius, with limited overnight travel.
- Troubleshoot, fault-isolate, repair, and test assigned in-store equipment to verify proper functionality.
- Use tools, including basic power tools, to perform assigned duties.
- Provide preventative maintenance on in-store POS equipment and additional hardware such as laser printers, meat scales and wrappers, and network equipment.
- Perform basic software and hardware configuration, installations, and upgrades as needed.
- Maintain an organized, prepared, and professional approach and appearance.
- Maintain strict confidentiality and comply with company policies.
- Meet specified deadlines and timelines.
- Maintain company-provided vehicle, credit card, fuel and fleet maintenance card, Netbook PC, tools, test equipment, and other company resources.
- Maintain technical and product knowledge of equipment sold and supported in the assigned service territory.
- Perform additional duties and responsibilities as needed.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life and supplemental insurance
- Pet insurance
- Short- and long-term disability
- Paid holidays
- Paid vacation and sick time
- Paid birthday
- 401(k) with 4% company match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
