On-Site Field Svc Technician I

Canon U.S.A., Inc.•Middletown, DE

1d•$20 - $25•Onsite

About The Position

Canon U.S.A. is seeking an On-Site Field Service Technician to perform routine maintenance on Canon-supported products in accordance with Service and Parts Standards. The role provides efficient, responsive, and accurate field, shop, and on-site maintenance while delivering strong customer service and helping maintain assigned machines and branch or district performance targets. The position requires accurate service documentation and communication of product failure trends and serviceability issues to management. The schedule is 3.5 days on and 3.5 days off, with a half day on Wednesdays and one weekend day in every schedule. Schedules are Sunday–Wednesday or Wednesday–Saturday. Training takes place during daytime hours; after training, flexibility with hours is required. The role may involve shift work and on-call rotations in a 24/7 environment. Weekend bonuses and a night shift differential are noted. The position is full-time and requires on-site presence at assigned offices, worksites, or territories on scheduled workdays. The anticipated base pay is $20.00–$25.49 per hour, and the role is eligible for a transportation allowance.

Requirements

High school diploma or equivalent experience.
Basic understanding of internet environments.
Successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
Ability to travel; valid driver's license and acceptable driving record required.
Ability to function in a 24/7 environment, including shift work and on-call rotations.
Ability to obtain security and/or other clearances required by customers.
Ability to lift 50 pounds and be active more than 50 percent of the time, including walking, standing, and stooping or kneeling.
Compliance with customer policies and protocols, which may include COVID-19 vaccination and other COVID-19 measures.
Legally authorized to work in the United States; applicants must reside in the United States at hire. The company will not pursue or support visa sponsorship.
Flexibility with work hours after daytime training.

Responsibilities

Report product failure trends and serviceability issues to the manager with supporting documentation, maintaining accurate information and records.
Meet customer demands by providing efficient, responsive, and accurate field, shop, and on-site maintenance.
Maintain technical information, Field Service Reports, Expense Reports, and assigned Canon property.
Communicate effectively with customers and support customer satisfaction.
Maintain the performance of assigned machines.
Support branch or district metric targets through effective performance.
Travel to customer locations as needed and comply with customer policies and protocols.
Complete required customer security or other clearances to enter customer premises.