ON Site Field Service Technician I

Canon Careers•Monee, IL

2d•Onsite

About The Position

Canon U.S.A. is seeking an On-Site Field Service Technician I to perform routine maintenance on Canon-supported products in accordance with service and parts standards. The position focuses on providing efficient, responsive, and accurate field, shop, and on-site maintenance while delivering a high level of customer service. The technician maintains assigned machines and contributes to branch and district performance targets. The role follows a 3.5-days-on, 3.5-days-off schedule, with a half day on Wednesdays and one weekend day in every schedule. Schedules are Sunday through Wednesday or Wednesday through Saturday. Training takes place during daytime hours; after training, flexibility with working hours is required. Weekend bonuses and a night shift differential are noted. The role requires working in a 24/7 environment, including shift work and on-call rotations.

Requirements

High school diploma or equivalent experience.
Basic understanding of internet environments.
Successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
Ability to travel, with a valid driver's license and acceptable driving record.
Ability to function in a 24/7 environment, perform shift work, and participate in on-call rotations.
Take necessary steps to obtain security and other clearances required by customers to enter their premises.
Ability to lift 50 pounds and be active more than 50 percent of the time, including walking, standing, and stooping or kneeling.
Comply with customer policies and protocols, which may include COVID-19 vaccination and other COVID-19-related measures.
Must be legally authorized to work in the United States; visa sponsorship is not available. Applicants must reside in the United States at the time of hire.

Responsibilities

Report product failure trends and serviceability issues to the manager with supporting documentation, ensuring accurate information and record keeping.
Meet customer demands by providing efficient, responsive, and accurate field, shop, and on-site maintenance.
Maintain technical information, Field Service Reports, Expense Reports, and assigned Canon property.
Communicate effectively with customers and support customer satisfaction.
Maintain the performance of assigned machines.
Contribute to branch and district metric targets.