On-Site Field Svc Technician I

Canon Careers•Middletown, DE

14h•Onsite

About The Position

Canon U.S.A. is seeking a customer-facing Field Service Technician to maintain Canon-supported products in accordance with service and parts standards. The position focuses on providing efficient, responsive, accurate maintenance and delivering high-quality customer service. The technician maintains assigned machines, communicates product failure trends and serviceability issues to a manager, and supports branch or district performance targets through accurate reporting and record keeping. The role is full-time and on-site. The schedule consists of 3.5 workdays followed by 3.5 days off, with a half-day on Wednesdays and one weekend day in each schedule. Schedules may be Sunday through Wednesday or Wednesday through Saturday. Training takes place during daytime hours; after training, flexibility with hours is required. The position may involve night shifts, shift work, on-call rotations, and work in a 24/7 environment. Weekend bonuses and a night shift differential are mentioned. The role is eligible for a transportation allowance. The role requires a high school diploma or equivalent experience, a basic understanding of internet environments, and successful completion of a 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class. A valid driver’s license and acceptable driving record are necessary. The technician must be able to obtain customer-required security clearances and comply with customer policies and protocols, which may include COVID-19 vaccination and related measures. Physical requirements include lifting up to 50 pounds and being active more than 50 percent of the time, including walking, standing, and stooping or kneeling. The anticipated base pay range is $20.00–$25.49 per hour. Canon offers a competitive compensation and benefits package, including medical, dental, and vision coverage, a 401(k) savings plan, discretionary profit sharing and success sharing, educational assistance, recognition programs, and vacation. Other perks include an employee referral bonus, employee discounts, a casual attire program based on job function, volunteer opportunities, and company merchandise.

Requirements

High school diploma or equivalent experience.
Basic understanding of internet environments.
Successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
Ability to travel; valid driver’s license and acceptable driving record required.
Ability to function in a 24/7 environment, including shift work and on-call rotations.
Take necessary steps to obtain security and other clearances required to enter customer premises.
Ability to lift 50 pounds and be active more than 50 percent of the time, including walking, standing, and stooping or kneeling.
Comply with customer policies and protocols, which may include COVID-19 vaccination and other COVID-19 measures.
Flexibility with work hours after daytime training.

Responsibilities

Report product failure trends and serviceability issues to a manager, with supporting documentation and accurate records.
Meet customer demands by providing efficient, responsive, and accurate field, shop, and on-site maintenance.
Maintain technical information, Field Service Reports, Expense Reports, and assigned Canon property.
Communicate effectively with customers and support customer satisfaction.
Maintain the performance of assigned machines.
Contribute to branch and district metric targets.