On Site Field Service Tech I

Canon Careers•Monee, IL

1d•Onsite

About The Position

Canon U.S.A. is seeking an On Site Field Service Technician to provide routine maintenance and service for Canon-supported products in accordance with Service and Parts Standards. The role focuses on delivering responsive, accurate maintenance and a high standard of customer service while maintaining assigned machines and supporting branch or district performance goals. The technician documents product failure trends, serviceability issues, service activity, expenses, and assigned Canon property. This is a full-time, on-site customer-facing role. The schedule is 3.5 days on and 3.5 days off, with a half day every Wednesday and one weekend day in each schedule. Weekend bonuses and a night-shift differential are noted. Training takes place during daytime hours; after training, flexibility with working hours is required. The role involves shift work and on-call rotations in a 24/7 environment.

Requirements

High school diploma or equivalent experience.
Basic understanding of internet environments.
Ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
Ability to travel; a valid driver's license and acceptable driving record are required.
Ability to work in a 24/7 environment, including shift work and on-call rotations.
Ability to obtain security or other clearances required by customers for access to their premises.
Ability to lift 50 pounds and be active more than 50 percent of the time, including walking, standing, and stooping or kneeling.
Ability to comply with customer policies and protocols, which may include COVID-19 vaccination and other COVID-19-related measures.

Responsibilities

Report product failure trends and serviceability issues to the manager, with necessary supporting documentation and accurate records.
Meet customer needs by providing efficient, responsive, and accurate field, shop, and on-site maintenance.
Maintain technical information, Field Service Reports, Expense Reports, and assigned Canon property.
Communicate effectively with customers and support customer satisfaction.
Maintain the performance of assigned machines.
Contribute to branch or district metric targets.