On Site Field Service Tech I-

Canon U.S.A., Inc.•Monee, IL

2d•$20 - $25•Onsite

About The Position

Canon U.S.A. is seeking an On-Site Field Service Technician to maintain Canon-supported products in accordance with Service and Parts Standards and provide customers with responsive, accurate service. The position involves routine maintenance and may include Field, Shop, and on-site work. The technician reports product failure trends and serviceability issues to a manager, maintains accurate service and expense records, and supports assigned machine performance and branch or district metrics. The schedule is described as working 3.5 days followed by 3.5 days off, with a half day on Wednesdays and one weekend day in every schedule. Weekend bonuses and a night-shift differential are mentioned. Training takes place during daytime hours; after training, the technician must be flexible with hours. The role operates in a 24/7 environment and includes shift work and on-call rotations. It is a full-time, on-site position, and a transportation allowance is available.

Requirements

High school diploma or equivalent experience.
Basic understanding of internet environments.
Successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
Ability to travel; a valid driver's license and acceptable driving record are required.
Ability to function in a 24/7 environment, including shift work and on-call rotations, and flexibility with hours after training.
Take necessary steps to obtain security and/or other clearances required by customers for entry to their premises.
Ability to lift 50 pounds and be active more than 50 percent of the time, including walking, standing, and stooping or kneeling.
Comply with customer policies and protocols, which may include COVID-19 vaccination and other COVID-19 measures.
Be legally authorized to work in the United States and reside in the United States at the time of hire; the company will not pursue or support visa sponsorship.

Responsibilities

Report product failure trends and serviceability issues to the manager with necessary supporting documentation, ensuring accurate information and record keeping.
Meet customer demands through efficient, responsive, and accurate Field, Shop, and on-site maintenance.
Maintain technical information, Field Service Reports, Expense Reports, and assigned Canon property.
Communicate effectively with customers and support customer satisfaction.
Maintain the performance of assigned machines.
Support achievement of branch and district metric targets.