Field Service Technician II

Laborie Medical Technologies Corp•Salt Lake City, UT

22d•Onsite

About The Position

As a member of Laborie’s Service department, the Field Service Technician delivers equipment installation, maintenance, and repair for medical facilities. The role requires strong communication and troubleshooting skills and provides feedback to R&D and Operations Manufacturing to support continuous improvement of Laborie products. The position is based in Salt Lake City, Utah, and involves extensive travel within the United States. The technician performs on-site installations, maintenance checks, and repairs according to Laborie policies and procedures, using hand tools to complete repairs. They investigate and resolve issues with electro-mechanical assemblies, including proprietary hardware and peripheral equipment, down to the component level. They document issues and site visits in the ticketing system, keep current on Laborie products and industry technologies, meet service levels, and arrange travel for scheduled visits. The role requires independent work and the ability to maintain a productive home office while traveling, which may involve four to five days per week at client sites.

Requirements

Technical college degree.
At least 2 years of field service experience; ideally in a medical or similarly regulated environment.
Superior customer service skills and the ability to solve technical problems through effective customer communication and professional handling of challenging situations.
Excellent verbal and written communication skills.
Thorough knowledge of PC operating systems, applications, and technologies.
Strong understanding of network protocols and implementations.
Time management, planning, prioritization, and administrative skills, including the ability to multitask and demonstrate patience and professionalism.
Ability to work independently and travel extensively, potentially four to five days per week, to client sites.
Ability to maintain a productive remote office from home.

Nice To Haves

Clinical expertise in a hospital, clinic, or medical device setting.

Responsibilities

Install, maintain, and repair equipment at customer sites according to Laborie policies and procedures.
Use hand tools to perform precise repairs.
Identify root causes and troubleshoot and repair electro-mechanical assemblies, proprietary hardware, and peripheral equipment down to the component level.
Record issues and on-site visits in the ticketing system and complete clear, accurate documentation of work performed.
Stay knowledgeable about Laborie products and service offerings, as well as industry products and technologies.
Meet Laborie service levels and customer expectations.
Arrange travel needed to complete scheduled visits.
Provide feedback to R&D and Operations Manufacturing to contribute to product-line improvement.