Field Service Technician II

Toshiba Business•Hattiesburg, MS

9d•$18 - $21

About The Position

Toshiba America Business Solutions is hiring a Field Service Technician II in Gluckstadt, Mississippi. The technician supports customers throughout an assigned territory and helps keep multifunction printers, copiers, and Managed Print Services environments operating effectively. The work includes troubleshooting and repairing equipment, installing and upgrading technology, and providing direct customer support.

Requirements

High school diploma or GED.
At least 3 years of experience in technical repair, service, installation, training, or support involving copier and office equipment, Photo ID systems/software, printers, ID Badge systems, fingerprint equipment, or comparable products. Relevant education, certifications, or internships in related fields may be considered instead of the required experience.
Intermediate computer skills and strong electro-mechanical aptitude.
Ability to lift 50 pounds and perform frequent bending, lifting, and reaching.
Valid driver's license and auto insurance coverage per Toshiba policy for positions requiring use of a personal vehicle for company business.

Responsibilities

Maintain, service, and repair printers, copiers, and other office technology at customer locations.
Provide product training and support to customers.
Diagnose equipment issues and perform installations, upgrades, modifications, removals, and retrofits.
Complete service calls according to priority while managing schedules effectively.
Maintain parts inventory, tools, and test equipment, and perform preventive maintenance.
Complete required Toshiba, dealer, and manufacturer training, and rebuild components in the shop as needed.
Accurately document service activities and follow safety policies and procedures.