Field Service Technician II

Socket Telecom • Nevada, MO

3d • Onsite

About The Position

Socket is seeking a Field Service Technician II to provide onsite installation and repair services for residential and business customers connecting to Socket’s fiber network. The position supports service areas across Socket’s expanding Missouri markets and requires travel to service areas and work in varied conditions.

The technician installs and configures customer equipment, diagnoses and resolves connectivity issues, installs and tests network cabling, and documents service activities. The role also requires safe operation of company vehicles and equipment, including ladders and bucket trucks, and professional interaction with customers during service visits. Employees participate in an on-call rotation that includes nights, weekends, and holidays, and must be able to work Saturdays and/or Sundays.

Requirements

• High school diploma or equivalent.
• Previous experience in telecommunications, installation, construction, or utility work.
• Valid, unrestricted driver’s license that must be maintained.
• Ability to participate in an on-call rotation that includes nights, weekends, and holidays.
• Ability to work in underground and aerial environments, including climbing ladders up to 32 feet and operating a bucket truck.
• Ability to work outdoors in various weather conditions.
• Ability to lift up to 70 pounds.
• Ability to enter and safely operate a bucket truck with a 300-pound weight limit.
• Flexible schedule and ability to work Saturdays and/or Sundays.
• Willingness to obtain a Class E license if offered.
• Strong aptitude for learning and desire to grow skills and knowledge.
• Self-motivated and proactive approach to work.
• Attention to detail and commitment to quality.
• Sense of urgency and dedication to following through on tasks.
• Excellent verbal and written communication skills.
• Ability to adapt to shifting priorities in a dynamic work environment.
• Strong safety focus and consistent adherence to safety measures.

Nice To Haves

• Demonstrated experience with CAT3 and CAT5 cabling, including installation, termination, and testing.
• Working knowledge of LAN/WAN technologies and basic networking principles.
• Ability to test and install customer ADSL/xDSL circuit orders with the appropriate local exchange carrier (LEC).
• Knowledge of cable pulling, terminations, closet buildouts, and compliance with building and fire codes.

Responsibilities

• Perform independent installations and repairs for residential and business internet and phone services.
• Install and configure customer equipment, including routers, modems, and Wi-Fi gateways.
• Provide professional, friendly, and knowledgeable customer service during visits.
• Diagnose and resolve connectivity and service issues accurately and efficiently.
• Install, terminate, and test network cabling in accordance with relevant codes and standards.
• Complete accurate and timely documentation of service activities.
• Safely operate company vehicles and equipment, including ladders and bucket trucks, in accordance with safety protocols and DOT/OSHA regulations.
• Maintain a clean driving record and represent Socket professionally in the field.

Benefits

• Competitive base pay.
• Benefits package including medical, dental, life, and vision coverage.
• 401(k) program with employer match.
• Free internet in Socket’s service area.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED