Field Service Technician II

EnerSys Delaware Inc.•Nashua, NH

About The Position

EnerSys is seeking a Field Service Technician II to provide on-site service, maintenance, and equipment repair for Energy Systems customers. The role supports critical infrastructure, including telecommunications, data centers, utilities, and other essential services. The technician travels to customer sites, helps keep equipment operating reliably, and provides technical assistance and safe-operation training to customers.

Requirements

At least 1½ years of field service experience in electrical, telecom, or energy-related fields.
Basic understanding of electrical systems and test equipment; an aptitude exam is part of the application process, with a 70% passing score required.
Ability to read and interpret technical documents such as schematics and manuals.
Solid communication and interpersonal skills.
Ability to work independently and manage time effectively.
Valid driver's license and an acceptable driving record for insurability.
Availability to work non-standard hours in a 24/7 work week.
Ability to lift 75 pounds, carry equipment, climb ladders, and work in confined spaces.
Ability to perform physical tasks such as bending, stooping, and kneeling.
Willingness and ability to travel overnight, operate a forklift, and drive a company vehicle while meeting company driving requirements.
Ability to frequently bend, twist, reach, stoop, kneel, or crouch; differentiate colors; and stand for long periods.
Ability and willingness to be on-call, wear a respirator and required personal protective equipment, and work overtime and varying schedules that may include nights, weekends, and public holidays.
Ability to work in conditions involving risk of electrical shock and exposure to harmful materials such as lead and fiberglass; periodic blood tests are required to measure lead levels.

Responsibilities

Travel to customer sites to install, maintain, and perform basic repairs on battery equipment.
Perform preventative maintenance to support optimal equipment performance and minimize downtime.
Troubleshoot common technical issues, replace defective parts, and reassemble equipment.
Provide on-site technical assistance and train customers in the safe operation of equipment.
Build and maintain customer relationships through timely, efficient, and professional service.
Communicate with customers to understand their needs, explain technical details, and resolve concerns.
Act as a liaison between customers and the company to support customer satisfaction.
Follow company safety policies and procedures, including OSHA, DOT Hazmat, and ISO9000 standards.
Operate material handling equipment safely and maintain a clean, organized work environment.
Complete required safety and compliance training.
Maintain accurate records of service calls, maintenance activities, and customer interactions.
Complete service reports, expense reports, quality alerts, and other required reports in a timely manner.
Manage company assets, including a service vehicle, parts inventory, tools, and test equipment.