Field Service Technician II

Canon U.S.A., Inc.•Sacramento, CA

5d•$22 - $31•Onsite

About The Position

Canon U.S.A. is hiring a customer-facing Field Service Technician II to provide operational, maintenance, and networking support for Canon-supported products. The role focuses on diagnosing basic mechanical, software, network, and system failures using established procedures and servicing designated equipment to Canon standards and specifications. The technician maintains working knowledge of multiple product groups, provides efficient and accurate field, shop, and on-site maintenance, and supports customer needs. The role also includes maintaining technical information, field service and expense reports, and assigned Canon property, as well as providing direction to less experienced technicians and resolving escalated technical or customer service issues across requested territories. The position requires full-time on-site presence at assigned offices, worksites, or territories on scheduled workdays. It is customer-facing and requires compliance with customer policies and protocols, which may include COVID-19 vaccination or other related measures. Travel is required. Candidates must be able to obtain customer-required security or other clearances and be legally authorized to work in the United States. Canon will not pursue or support visa sponsorship, and applicants must reside in the United States at the time of hire.

Requirements

High school diploma, GED, or equivalent experience.
1 to 2 years of related experience.
Basic understanding of internet environments.
Ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
Ability to travel, with a valid driver's license and acceptable driving record.
Ability to take necessary steps to obtain customer-required security or other clearances for entry to customer premises.
Ability to lift 50 pounds and remain active more than 50 percent of the time, including walking, standing, and stooping or kneeling.
Ability to comply with customer policies and protocols, which may include COVID-19 vaccination and other COVID-19-related measures.
Must be legally authorized to work in the United States; visa sponsorship is not available.
Must reside in the United States at the time of hire.

Responsibilities

Diagnose basic mechanical, software, network, and system failures using established procedures.
Service and repair designated equipment to Canon standards and specifications.
Maintain working knowledge and aptitude across multiple product groups, including basic troubleshooting and diagnostics.
Meet and exceed customer demands by providing efficient, responsive, and accurate field, shop, and on-site maintenance.
Maintain technical information, Field Service Reports, Expense Reports, and assigned Canon property.
Provide direction to less experienced technicians.
Resolve escalated technical and customer service-related problems for territories as requested.