Field Service Technician II
Ricoh•Milwaukee, WI
About The Position
The Field Service Technician II, also described in the posting as Field Representative II, supports and services office technology equipment across a dedicated territory. The technician services, repairs, and troubleshoots printers, copiers, and multifunction devices, while working directly with customers and building strong relationships. The role involves managing an assigned territory and inventory, applying mechanical, electrical, and technical troubleshooting skills, and participating in ongoing training to develop technical expertise.
Requirements
- At least 2 years of technical repair, electro-mechanical, maintenance, or field service experience.
- Strong customer service and communication skills.
- Ability to work independently and manage a service territory.
- Valid driver's license.
Nice To Haves
- Experience in copier repair, printer service, field service, telecommunications, IT hardware support, automotive maintenance, military electronics, HVAC controls, industrial maintenance, or another electro-mechanical repair environment.
Responsibilities
- Service, repair, and troubleshoot printers, copiers, and multifunction devices.
- Work directly with customers and build strong relationships.
- Manage an assigned service territory and inventory.
- Use mechanical, electrical, and technical troubleshooting skills.
Benefits
- Ongoing training and opportunities to grow technical expertise.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
