Field Service Technician II

Laborie Medical Technologies Corp•Denver, CO

About The Position

The Field Service Technician II is a key member of Laborie’s Service department, providing equipment installation, maintenance, and repair at medical facilities. The role requires strong communication and troubleshooting skills and includes providing feedback to R&D and Operations Manufacturing to support continuous improvement of Laborie’s product line. The position is based in Salt Lake City, Utah, and requires extensive travel within the U.S., potentially four to five days per week. The technician must also be able to maintain a productive remote office from home.

Requirements

Technical College degree.
At least 2 years of field service experience.
Excellent customer service skills and demonstrated ability to resolve technical problems through effective customer communication and professional handling of challenging situations.
Excellent verbal and written communication skills.
Thorough knowledge of PC operating systems, applications, and technologies.
Strong understanding of network protocols and implementations.
Demonstrated time management, planning, prioritization, and administrative skills, with the ability to multitask effectively and remain patient and professional.
Ability to work independently.
Flexibility for extensive travel, potentially four to five days per week, to client sites.
Ability to maintain a productive remote office from home.

Nice To Haves

Field service experience in a medical or similarly regulated environment.
Clinical expertise in a hospital, clinic, or medical device setting.

Responsibilities

Perform on-site equipment installations, maintenance checks, and repairs in accordance with Laborie policies and procedures.
Use hand tools to complete precise repairs.
Analyze and isolate root causes, then troubleshoot and repair electro-mechanical assemblies, including proprietary hardware and peripheral equipment, down to the component level.
Maintain accurate records of issues and on-site visits in the ticketing system and complete clear, concise documentation of tasks performed.
Stay knowledgeable about Laborie’s product line and service offerings, as well as relevant industry products and technologies.
Meet Laborie service levels and customer expectations.
Make necessary travel arrangements for scheduled service visits.
Provide feedback to R&D and Operations Manufacturing to contribute to product-line improvement.