Field Service Technician II

Toshiba America Business Solutions Careers•Gulfport, MS

5d•Onsite

About The Position

Toshiba America Business Solutions is hiring a Field Service Technician II in Gluckstadt, Mississippi. The technician supports customers throughout an assigned territory by servicing office technology, including multifunction printers and copiers, and supporting Managed Print Services environments. The role involves hands-on troubleshooting, repairs, installations, upgrades, customer training, and preventative maintenance, along with maintaining parts, tools, and test equipment and documenting service activities. The position also includes completing required Toshiba, dealer, and manufacturer training and rebuilding components in the shop as needed.

Requirements

High school diploma or GED.
At least 3 years of experience in technical repair, service, installation, training, or support involving copier and office equipment, Photo ID systems/software, printers, ID Badge systems, fingerprint equipment, or comparable products.
Intermediate computer skills and strong electro-mechanical aptitude.
Ability to lift 50 pounds and perform frequent bending, lifting, and reaching.
Valid driver's license and auto insurance coverage per Toshiba policy when a personal vehicle is required for company business.

Nice To Haves

Relevant education, certifications, or internships in related fields may be considered in lieu of the required experience.

Responsibilities

Maintain, service, and repair printers, copiers, and other office technology at customer locations.
Provide product training and support to customers.
Diagnose equipment issues and perform installations, upgrades, modifications, removals, and retrofits.
Complete service calls according to priority while managing the schedule effectively.
Maintain parts inventory, tools, and test equipment, and perform preventative maintenance.
Complete required Toshiba, dealer, and manufacturer training and rebuild components in the shop as needed.
Accurately document service activities and follow safety policies and procedures.