Field Service Technician II

Aventiv•Roswell, NM

6d•$25 - $28•Onsite

About The Position

This is a field-based, roving technician position supporting multiple sites throughout New Mexico, including Carlsbad, Roswell, Hobbs, Portales, and Lordsburg. It is not a remote role. Regular regional travel is required, with some locations up to approximately 321 miles one way from Carlsbad. Vehicle-related reimbursement is provided through the MOTUS program. The Field Service Technician II maintains, repairs, programs, and installs telecommunications equipment, associated computers, networking hardware and software, and other electronic equipment. The role installs Securus products, features, and equipment and supports tablet customers by helping administer the program, maintaining accurate inventories, and returning excess or damaged inventory. The technician travels between sites to resolve issues and may also work onsite for a particular customer, providing technical and administrative support, or serve in a hybrid onsite and roving capacity. The position provides installation, training, and troubleshooting assistance to Field Service Associates and Field Service Technician I employees. The role may include administrative support for a dedicated customer, such as data entry, customer reporting, training, providing CDR reports, assisting with video visitation, and preparing recordings or video on CD/DVD in response to subpoenas. Testifying in court may be required. The position is eligible for an associate referral reward. Aventiv offers an hourly salary range of $24.89–$28.37, based on experience and qualifications, along with the listed benefits.

Requirements

High school diploma or GED.
At least 3 years of experience installing, repairing, and maintaining telecommunications and networking devices.
Experience working with Windows OS, VOIP, Adtran, Fortinet, AOS, Cisco IOS, and wireless technology.
Telephony experience, including pulling Cat3 and Cat5 cable; terminating 110, 66, Krone, RJ11, and RJ45 connections; working with cables up to 100 pairs; and troubleshooting wiring, T1, and CO dial-tone problems.
Experience and knowledge of network cabling configuration, troubleshooting, and installation standards for Cat3, Cat5, and Cat6.
Ability to learn applicable electrical, cabling, fiber, wireless, networking, conduit, industry, and Securus equipment practices, standards, and codes.
Ability to work independently, complete tasks with urgency and high quality, and self-train on telephony-based products.
Strong written and verbal communication skills and ability to multitask, set priorities, and track issues concurrently.
Ability to travel regularly between assigned regional sites; some locations are up to approximately 321 miles one way from Carlsbad.
Ability to perform the stated physical activities and, when required, lift up to 45 pounds.

Nice To Haves

Experience bending EMT and rigid conduit.
Microsoft certifications, such as A+, N+, or MCSE.
Cisco certifications, such as CCNA.
Electronics or electrical certification or degree.
Six or more years of related experience.
Wireless technology experience.
Fiber termination experience.
Previous experience working in law enforcement or a correctional environment.

Responsibilities

Repair, maintain, program, and install telecommunications hardware, LAN/WAN and networking hardware and software, electronic equipment, and wiring in correctional facilities according to specifications, codes, standards, and procedures.
Repair and install phones, kiosks, video terminals, wireless access points, tablets, and other equipment in correctional facilities within the assigned area.
Provide operational support for site surveys, pre-bid meetings, and sales conferences.
Communicate with dispatchers to receive assignments and provide estimated arrival and departure information.
Troubleshoot issues when standard procedures do not resolve them and coordinate with multiple departments to achieve resolution.
Educate and train Securus customers, provide information to technical support, and follow direction related to Securus products and services.
Provide administrative services as needed or when assigned to a particular customer, including data entry for PIN/PAN and blocks/unblocks, customer reporting, training, providing CDR reports, supporting video visitation, and preparing recordings or video on CD/DVD in response to subpoenas; testify in court when required.
Maintain equipment and tools inventory and manage assigned company assets, including tools, vehicle, parts inventory, and laptop.
Pull and terminate cable, troubleshoot wiring, load configuration files, and install and maintain Securus equipment.
Understand customers’ service needs and work to improve facility operations involving Securus products, including inmate calling systems, video visitation, kiosks, and tablets.
Complete tasks with urgency and high work quality, negotiate alternative approaches to issues, and escalate issues when necessary.
Respond to management and customer requests by phone, email, and reporting; follow Field Service Standards and company policies.
Self-train on telephony-based products, manage competing priorities and concurrent issues, and communicate with customers, dispatchers, technical support, specialists, other field technicians, and management.
Travel between assigned sites throughout the territory and provide installation, training, or troubleshooting assistance to Field Service Associates and Field Service Technician I employees.