Field Service Technician

American Access•Charlotte, NC

22d•$22 - $23•Onsite

About The Position

American Access, Inc. is hiring a hands-on Field Service Technician in the Charlotte, North Carolina area to install and service modular aluminum accessibility ramps and safety equipment. The work supports veterans, families, and community members seeking greater independence. The technician travels locally, sometimes several hours from the area, to residential and commercial customer sites in a company vehicle provided during work hours. The position offers full-time hours, paid training, provided tools, and benefits after 90 days. The technician evaluates customer sites, takes measurements, sketches installation layouts, verifies work orders, and installs equipment to specifications and safety procedures. The role also includes customer service, job documentation, equipment and vehicle upkeep, routine maintenance and troubleshooting, and support for warehouse inventory and scheduling. Work takes place outdoors at varied construction sites and terrain, and may involve standing, stooping, and bending during workdays of up to 12 hours.

Requirements

At least 1 year of work-related experience in home services, construction, or equivalent work.
Hand tool experience; comfort using tools such as a tape measure, drill, and saw.
High school diploma or equivalent.
Basic construction knowledge and power tool proficiency.
Ability to read and comprehend simple instructions, correspondence, and memos.
Ability to write simple correspondence using email, smartphones, or tablets.
Ability to present information effectively in one-on-one and small-group situations.
Basic arithmetic skills, including working with whole numbers, fractions, and decimals.
Ability to sketch job layout plans or simple blueprints.
Ability to use technology including tablets, smartphones, GPS, and the internet.
Strong interpersonal, customer service, and communication skills.
Physical strength, stamina, and dexterity to lift and move up to 80 pounds and stoop, bend, and stand during workdays of up to 12 hours at sites with varying terrain and weather conditions.
Valid driver’s license and clean driving record or motor vehicle report.
Ability to pass a background check and drug screening.
Must be at least 21 years of age.

Nice To Haves

Knowledge of ADA requirements.

Responsibilities

Travel to customer sites, locally up to several hours away, using a company vehicle.
Evaluate customers’ homes, take measurements, and recommend appropriate equipment.
Sketch job layouts showing installation requirements.
Verify that job specifications are appropriate for work orders.
Install aluminum ramps and safety equipment at residential or commercial structures according to work orders, specifications, safety procedures, and instructions.
Provide friendly, professional customer service and communicate with customers and support staff.
Maintain tools, machinery, vehicles, and equipment in clean, safe, and proper operating condition.
Perform routine preventive and scheduled equipment maintenance and troubleshoot problems or malfunctions.
Complete job reports and required production forms using a tablet, smartphone, or other technology.
Safeguard and properly use company property, including tools, toolboxes, electronic devices, credit cards, productivity tools, and documents.
Plan and execute schedules to meet daily and weekly deadlines.
Support warehouse operations with product inventory and scheduling.
Safely drive the company vehicle to customers’ homes or places of business.