Field Service Technician

Surge Staffing•Cleveland, OH

22d

About The Position

The Field Service Technician provides technical support, equipment calibration, maintenance, and repair services for customers throughout the United States, with occasional international travel. The role services specialized corrosion test chamber equipment and includes calibration, mechanical and electrical troubleshooting, preventative maintenance, equipment startup, customer training, and remote technical support. The technician coordinates service schedules and works with engineering and sales teams to support customer satisfaction. The position requires a minimum of three years of calibration technician experience, strong mechanical and electrical troubleshooting skills, and familiarity with calibration standards, including ISO/IEC 17025. The technician records calibration data, prepares certificates and service reports, maintains measurement traceability, and follows applicable procedures and quality frameworks. Administrative duties include preparing service quotations, obtaining purchase orders, entering sales orders into the ERP system, arranging travel, and maintaining service documentation. The regular schedule is Monday–Friday, 7:00 AM–3:30 PM. Travel is approximately 40%–80%, generally 2–4 days per week, primarily nationwide with occasional international assignments. Work takes place at customer facilities, in manufacturing environments, and in office settings. Company-provided resources include a vehicle for business travel and field service, a credit card for authorized expenses, a cell phone, and a laptop. The position requires use of appropriate personal protective equipment when required and the ability to stand for extended periods, bend or stoop repeatedly, and lift up to 50 pounds. The annual salary range is $70,000–$85,000, depending on qualifications and experience.

Requirements

At least 3 years of experience as a calibration technician.
Extensive hands-on experience maintaining, troubleshooting, and repairing equipment.
Experience with A2LA-accredited ISO/IEC 17025 calibration procedures or comparable calibration quality systems.
Strong mechanical and electrical troubleshooting skills, with knowledge of hydraulic and pneumatic systems.
Ability to read and interpret technical drawings, blueprints, equipment manuals, and electrical schematics.
Ability to accurately use measuring instruments, including calipers, gauges, and tape measures.
Proficiency with basic hand tools and power tools.
Strong analytical, organizational, and problem-solving skills.
Ability to manage multiple projects and prioritize competing service demands.
Excellent written and verbal communication skills.
Valid driver's license with an acceptable driving record.
Valid U.S. passport and ability to travel domestically and internationally as required.

Nice To Haves

Associate degree or higher in engineering technology, electronics, instrumentation, industrial maintenance, or another technical field.
Familiarity with ASTM specifications and testing standards.
Experience with PLCs, HMIs, relays, contactors, and industrial control systems.
Experience servicing laboratory testing equipment, environmental test chambers, or corrosion testing equipment.
Experience preparing calibration certificates, service reports, and technical documentation.
Customer-facing field service or technical support experience.

Responsibilities

Travel to customer facilities to install, start up, calibrate, maintain, troubleshoot, and repair equipment.
Calibrate instruments against certified reference standards and verify their accuracy and performance.
Troubleshoot and repair mechanical, electrical, hydraulic, pneumatic, and electronic equipment.
Diagnose issues involving PLCs, HMIs, contactors, relays, gauges, and related components.
Adjust and repair damaged or malfunctioning equipment and equipment outside acceptable calibration tolerances.
Perform preventative maintenance and verify safe operation and performance specifications before returning equipment to service.
Conduct on-site and remote equipment startup, operational training, and customer instruction.
Record as-found and as-left calibration data and prepare calibration certificates and service documentation.
Maintain measurement records and traceability to certified reference standards, and follow applicable standard operating procedures and calibration requirements.
Review calibration due dates, coordinate upcoming maintenance, and notify customers when service is approaching expiration.
Prepare detailed field service reports and update service records for invoicing and follow-up.
Gather information from customers, evaluate equipment issues, and develop service plans.
Provide technical assistance by phone, email, and other remote methods; diagnose problems with customers and explain repairs and corrective actions.
Follow up after service visits to confirm customer satisfaction and address outstanding issues.
Consult with engineering personnel on complex problems and potential product improvements; communicate customer feedback and equipment concerns to management.
Prepare service quotations, obtain customer purchase orders, and enter sales orders into the ERP system.
Coordinate travel arrangements and confirm customer site access, safety orientations, and required training.
Maintain service documentation, follow travel and expense policies, and prioritize multiple service assignments.