Lottery Field Service Technician

Brightstar Lottery • Kent, WA

22d • $16 - $24 • Onsite

About The Position

Brightstar seeks a Lottery Field Service Technician in Detroit, Michigan, to service equipment at retailer locations. The role is part of Brightstar’s lottery services team and involves regular fieldwork, driving, and customer support. The technician transports, installs, and maintains equipment, replacement parts, tools, and supplies; maintains equipment for continuous operation; and troubleshoots malfunctions in the field, including swapping failed equipment, cleaning it, and making minor adjustments. The technician communicates with Dispatch, reports service activity and equipment issues, delivers and tracks marketing supplies and consumable parts, trains retailers on basic procedures, and completes forms documenting work and recommendations.

Requirements

• High school degree or GED equivalent.
• At least 1 year of experience in a customer service-related position.
• At least 1 year of experience in technical repairs.
• Valid driver’s license and good driving record.
• Ability to perceive colors correctly.
• Ability to climb a ladder and lift and carry equipment weighing up to 50 pounds for a significant distance.
• Ability to sit and drive for prolonged periods.
• Dexterity when working with tools and ability to work with moving parts and electrical current.
• Ability to work at heights, in close quarters, and/or in inclement weather during some installations.

Responsibilities

• Transport, install, and maintain Brightstar equipment, replacement parts, tools, and supplies in an organized and structured manner.
• Attend driver training and follow Brightstar’s vehicle policy for the use and maintenance of company vehicles.
• Maintain equipment to promote its continuous operation.
• Troubleshoot malfunctioning equipment in the field, including swapping failed equipment, cleaning it, and making minor adjustments.
• Communicate with Dispatchers and accurately report activity, arrival and departure times, problems, details, and failure resolutions.
• Deliver marketing supplies and consumable parts, such as paper, ribbons, and bet slips, and track inventory.
• Provide basic training to new retailers and refresher or remedial training to retailers performing procedures incorrectly.
• Complete forms documenting activities, equipment problems, and recommendations for procedure improvements.

Benefits

• Company vehicle for work use only, depending on location.
• Medical benefits starting on the first day of employment.
• 12 paid holidays and two floating holidays per year.
• Three weeks of paid vacation per year, prorated in the first year.
• 401(k) with employer match and 100% vesting on day one.
• Company-paid parental leave, life insurance, short-term disability, and long-term disability.
• Gym membership reimbursement.
• Free identity theft protection.
• Tuition reimbursement.
• Health, dental, and vision insurance.
• Life, accident, and disability insurance.
• Paid time off.
• Wellness programs.
• Employee Referral Bonus Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED