Field Service Technician I

Kinetico Incorporated • Venice, FL

22d

About The Position

The Field Service Technician I learns the installation, service, repair, and selling processes for Kinetico residential customers. The role evaluates equipment function, performs appropriate maintenance, delivers water-treatment products, supports sales opportunities, and documents field visits. The technician maintains organized inventory, tools, workspace, and company vehicle while providing quality customer service.

Requirements

• High school diploma or equivalent.
• Valid driver’s license and clean driving record.
• Ability to work in a fast-paced environment and demonstrate initiative.
• Strong work ethic; self-motivated, action-oriented, and goal-oriented.
• Mechanical aptitude and good analytical, problem-solving, and troubleshooting skills; ability to understand the technology in the company’s products.
• Customer-centric approach and ability to establish and change priorities as needed.
• Problem-solving ability, excellent listening and verbal skills, and strong customer-service phone skills.
• Organized, with detailed follow-up and adherence to company processes and procedures.
• Customer-relations skills and comfort discussing product and payment options with customers.
• Working knowledge of common software such as Word and Excel.
• Accurate data management and ability to work efficiently and help others.
• Ability to perform frequent standing, walking, bending, and reaching; frequently lift up to 50 pounds and maneuver up to 100 pounds with a dolly; occasionally lift up to 125 pounds; and use hand tools and work with small parts.

Nice To Haves

• Plumbing experience and skills.
• Familiarity with data-entry systems.

Responsibilities

• Learn residential applications and product capabilities.
• Follow established procedures to evaluate equipment function and perform appropriate maintenance.
• Recognize and act on opportunities for additional sales.
• Deliver salt, filters, and other water-treatment products.
• Maintain a clean and organized workspace.
• Monitor and restock product inventory.
• Complete field-visit reports and submit them to the service department in a timely manner.
• Maintain a clean and safe work environment, including the company vehicle and tools.
• Reduce customer call-backs, meet upselling goals, follow procedures, document results accurately, and provide high-quality work and customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED