Field Service Technician I

Canon U.S.A., Inc.•Richmond, VA

7d•$20 - $26•Onsite

About The Position

Canon U.S.A. is seeking a Field Service Technician to perform routine maintenance on Canon-supported products in accordance with Service and Parts Standards. The role focuses on delivering effective repairs, excellent customer service, and improved operational efficiency. It is customer-facing and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other COVID-19-related measures. The position is full-time and on site, with presence required at assigned offices, worksites, or territories on scheduled workdays. The anticipated hourly rate is $20.00–$26.31.

Requirements

High school diploma or equivalent experience.
Basic understanding of internet environments.
Ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
Ability to travel; a valid driver's license and acceptable driving record are required.
Ability to take necessary steps to obtain security or other clearances required for entry to customer premises.
Ability to lift 50 pounds and be active more than 50 percent of the time, including walking, standing, and stooping or kneeling.
Must be legally authorized to work in the United States and reside in the United States at the time of hire; the company will not pursue or support visa sponsorship.
Must comply with customer policies and protocols, which may include COVID-19 vaccination and related measures.

Responsibilities

Report product failure trends and serviceability issues to the manager with supporting documentation, while ensuring accurate information and record keeping.
Provide efficient, responsive, and accurate field, shop, and on-site maintenance to meet customer demands.
Maintain technical information, Field Service Reports, Expense Reports, and assigned Canon property.
Communicate effectively with customers and support customer satisfaction.
Maintain the performance of assigned machines.
Support branch and district metric targets through effective performance.