Field Service Engineer Jobs

About The Position

Requirements

• Post-secondary degree in a science or engineering field, such as chemistry, analytical chemistry, biochemistry, or biotechnology.
• At least 2 years of experience in a laboratory environment working with analytical instrumentation.
• Experience with troubleshooting and problem-solving.
• Clear, respectful, and timely verbal and written communication.
• Must enjoy travel and providing customer service.
• Must live in Florida.
• Travel expectation is stated as 70% in the qualifications and 75% in additional details.

Nice To Haves

• Experience with Agilent GC or GC/MS is preferred but not essential.

Responsibilities

• Install and optimize hardware, software, network products, and configurations at customer sites.
• Diagnose and resolve product performance problems.
• Perform maintenance and repairs.
• Advise customers on preventive maintenance and configurations that may affect product performance to ensure customer satisfaction.
• Respond proactively to potential equipment issues to help prevent unplanned business interruptions for customers.
• Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and application software.
• Train other field engineers and customers in the solutions.

Benefits

• Eligibility for bonus, stock, and benefits.
• Choice of company car or reimbursement for personal vehicle usage in the US.
• Option to work remotely.