Field Service Engineer I - Gas Detection
About The Position
The Field Service Engineer I – Gas Detection works within Honeywell’s Industrial Automation business unit and Service Team, supporting customers and internal organizations through problem resolution, advanced field technical support, and team training and development. The role represents Honeywell to customers and helps ensure the optimal operation and maintenance of gas detection systems through troubleshooting and solutions that enhance safety and reliability. The position is based onsite at the Hillsboro, Oregon location and reports directly to the Sr Field Service Supervisor. The engineer identifies, investigates, resolves, analyzes the root causes of, and helps replicate advanced technical issues experienced by the field team. The role supports accurate and timely customer feedback, develops an understanding of customer needs, encourages knowledge sharing, helps develop training curriculum for the Field Organization, and ensures activities and communications are documented and recorded. The role requires customer and internal support, technical issue analysis, clear reporting, collaboration across disciplines, and contributing to team technical competency and skills certification. The position involves travel to customer sites as needed and requires a valid driver’s license. Applicants must be a U.S. person under applicable U.S. export control laws and regulations.
Requirements
- Associate degree in Electronics, Engineering Technology, Instrumentation, HVAC, Fire Alarm Systems, or a related technical field; or 1–2 years of equivalent hands-on field service experience; or completion of military technical training with 1–2 years of field experience.
- 1–2 years of experience using Microsoft Office Suite, including Excel, Word, SharePoint, and PowerPoint, for documentation, reporting, service tracking, and communication.
- Basic understanding of electrical systems, troubleshooting, and field service operations.
- Valid driver’s license and ability to travel to customer sites as needed.
- Strong knowledge of hand tools and their proper use, including a digital multimeter.
- Ability to troubleshoot hardware and software and solve complex equipment problems.
- Effective written and verbal communication skills.
- Ability to work independently; strong organizational skills and a collaborative, cooperative attitude.
- U.S. person status as defined in the posting: U.S. citizen, U.S. permanent resident, or protected status in the U.S. under asylum or refugee status.
Nice To Haves
- 2+ years of experience applying customer support and product support best practices in field service, technical service, or an industrial environment.
- 1+ years of industry experience in gas detection, fire alarm, HVAC controls, instrumentation, or a related technical field.
- Proven verbal and written communication skills for customer support, service documentation, and coordination with internal teams.
- Continuous improvement mindset and experience identifying process improvements that increase efficiency, service quality, or customer satisfaction.
- Working knowledge of Salesforce.com, SharePoint, SAP, and Microsoft Excel for service tracking, reporting, and customer support documentation.
- Strong organizational skills and ability to manage multiple service requests, priorities, and deadlines in a fast-paced environment.
- Experience training or mentoring junior technicians, team members, or customers on system operation and service procedures.
- Ability to positively influence, motivate, and support a team while maintaining high standards of safety, service, and accountability.
Responsibilities
- Use hand tools properly, including a digital multimeter.
- Troubleshoot hardware and software and solve complex equipment problems.
- Provide direct support to internal and external customers.
- Facilitate identification and analysis of issues, and investigate and resolve technical issues.
- Serve as a conduit between Field Service and Technical Support and Engineering for advanced issue resolution.
- Provide timely, detailed, and accurate reports on analysis work performed.
- Handle challenging projects to support customer satisfaction.
- Support team technical competency and skills certification.
- Interact with multiple disciplines and personnel within the organization.
- Support knowledge sharing, including its mindset, methodology, and tools.
- Help develop training curriculum for the Field Organization.
- Document and record activities and communications.
- Communicate effectively in writing and verbally.
- Work independently while maintaining an organized, collaborative, and cooperative approach.
- Travel to customer sites as needed.
Benefits
- Employer-subsidized medical, dental, vision, and life insurance.
- Short-term and long-term disability coverage.
- 401(k) match.
- Flexible Spending Accounts and Health Savings Accounts.
- Employee Assistance Program (EAP).
- Educational assistance.
- Parental leave.
- Paid time off for vacation, personal business, sick time, and parental leave.
- 12 paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
