Field Service Engineer I-Gas Detection

Honeywell•Golden Valley, MN

4h•$30 - $38•Onsite

About The Position

As a Field Service Engineer I in Honeywell’s Industrial Automation business unit, you will provide technical support and expertise for gas detection systems, troubleshoot issues, help implement solutions, and drive customer satisfaction. You will work on the Service Team, supporting customers, team development, and training. You will be a customer-facing representative of Honeywell, collaborating with customers and internal organizations to resolve problems. The role provides customer support and advanced field technical support, and contributes to team training and development. It is based in Bloomington, Minnesota, and reports to the Service Manager, with an on-site schedule. You will drive timely identification, investigation, resolution, root-cause analysis, and replication of advanced technical issues experienced by the field team. The role emphasizes accurate and timely feedback, customer satisfaction, understanding customer needs, and knowledge sharing. You will help develop training curricula for the Field Organization and ensure all activity and communication are properly documented and recorded. Honeywell Gas Detection provides gas detection systems and related service and technical support for industrial applications. The position requires a U.S. person, as defined in the posting, due to U.S. export control laws and regulations. Compensation is $30.14–$37.69 per hour, plus additional on-call compensation. The posting date is October 15, 2026; the application period is estimated at 40 days, subject to change based on business needs and candidate availability.

Requirements

Associate degree in Electronics, Engineering Technology, Instrumentation, HVAC, Fire Alarm Systems, or a related technical field; or 1–2 years of equivalent hands-on field service experience; or completion of military technical training with 1–2 years of field experience.
1–2 years of experience using Microsoft Office Suite, including Excel, Word, SharePoint, and PowerPoint, for documentation, reporting, service tracking, and communication.
Basic understanding of electrical systems, troubleshooting, and field service operations.
Valid driver’s license and ability to travel to customer sites as needed.
Strong knowledge of hand tools and their proper use, including a digital multimeter.
Ability to troubleshoot hardware and software and solve complex equipment problems.
Effective written and verbal communication skills.
Highly motivated, organized, and able to work independently.
Collaborative and cooperative attitude.
Must qualify as a U.S. person under the definition stated in the posting.

Nice To Haves

2+ years of experience applying customer support and product support best practices in field service, technical service, or an industrial environment.
1+ years of industry experience in gas detection, fire alarm, HVAC controls, instrumentation, or a related technical field.
Proven verbal and written communication skills for customer support, service documentation, and coordination with internal teams.
Continuous-improvement mindset and experience identifying process improvements that increase efficiency, service quality, or customer satisfaction.
Working knowledge of Salesforce.com, SharePoint, SAP, and Microsoft Excel for service tracking, reporting, and customer support documentation.
Strong organizational skills and ability to manage multiple service requests, priorities, and deadlines in a fast-paced environment.
Experience training or mentoring junior technicians, team members, or customers on system operation and service procedures.
Ability to positively influence, motivate, and support a team while maintaining high standards of safety, service, and accountability.

Responsibilities

Use hand tools properly, including a digital multimeter.
Troubleshoot hardware and software and solve complex equipment problems.
Provide direct support to internal and external customers.
Facilitate issue identification and analysis; investigate and resolve technical issues.
Connect Field Service with Technical Support and Engineering for advanced issue resolution.
Provide timely, detailed, and accurate reports on analysis work performed.
Handle challenging projects to support customer satisfaction.
Maintain accountability for team technical competency and skills certification.
Interact with multiple disciplines and personnel across organizations.
Support customer needs, knowledge sharing, and field-team technical development.
Help develop training curricula for the Field Organization.
Document and record activity and communication accurately.