Engineer I, Field Service

Thermo Fisher Scientific•Tampa, FL

1d•Hybrid

About The Position

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. The Field Service Engineer (FSE) performs customer installs, repairs and preventative maintenance on a variety of laboratory instruments in assigned territory. The FSE positively interacts with customers to solve technical problems and identify areas to improve their work.

Requirements

Minimum of 3+ years of relevant experience in a related science, engineering and/or customer facing role
Uses effective questioning to identify customer needs
Exercises judgment setting work priorities and identifies next steps
Requires minimal oversight
Participates as a positive influence to the team
Quickly adapts to change with positive and constructive feedback

Nice To Haves

Experience in a clinical, diagnostics and/or other regulated environment
Aptitude for learning and understanding IT systems and processes
Experience in related product applications

Responsibilities

Provides onsite installation of instruments, upgrades, updates, repairs and planned maintenance service
Displays professionalism, understanding, tact, fairness and technical knowledge in all customer interactions.
Achieves specified revenue targets while satisfying customer from instrument repair, installs and PM’s.
Interacts with customers to offer and close the sale of service contracts and other service products.
Collaborates with internal partners to resolve customer issues and improve processes.
Follows all reporting responsibilities of Remote Service Dispatch (RSD), Escalation, Field Problem Report (FPR) and Field Service Report (FSR) submissions.
Is familiar with and follow the policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
Executes Qualification & Validation Products at customer sites.
Maintains their technical competency level servicing new instruments and problems by attending trainings, staff meetings and remaining up to speed on new products, markets, customers and competitors.
Manages travel expenses and follows Company travel policies and guidelines.
May be required to perform other related duties as required and/or assigned.