Field Service Engineer I

CooperCompanies • Livingston, NJ

2d • $59,796 - $79,675 • Onsite

About The Position

This position is responsible for providing installation, calibration, maintenance, repair, validation, and support services for IVF customers across North America under guidance. Performs field-based equipment service and installation activities following established procedures. Builds technical competency across supported products and utilizes D365 CRM for service documentation.

Requirements

• Basic understanding of medical device service
• Foundational knowledge of microscopy and lab environments
• Ability to follow procedures and work under guidance
• Basic troubleshooting skills (electrical and mechanical)
• Strong organizational and communication skills
• Familiarity with MS Office; CRM exposure preferred
• Passing of background check, which may include verification of prior employment, criminal conviction history, educational and driving records.

Nice To Haves

• Experience in Medical Equipment Field Service or Service and Repair preferred.
• CRM business system operation.
• Biomedical Equipment education a plus

Responsibilities

• Obtain certifications to install and service assigned IVF equipment
• Perform equipment installations following standard procedures
• Perform routine service, maintenance, calibration, and validation tasks
• Provide basic technical support to customers and sales teams
• Assist in troubleshooting and repair activities
• Maintain accurate paperwork and device history records in D365
• Support workshops and trade shows (setup and teardown)
• Manage travel logistics and expense reporting
• Participate in training and team meetings
• Perform other duties as assigned

Benefits

• medical coverage
• 401(k)
• parental leave
• fertility benefits
• paid time off for vacation, personal, sick and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level