Field Service - Service Engineer

Gleason•Dayton, OH

About The Position

The Service Engineer installs, maintains, and repairs GMS gauging equipment, primarily at customer sites. The role includes orienting operators and, when needed, fully training customers during installation. The engineer also performs on-site calibration services accredited by A2LA in accordance with ISO 17025 and applicable A2LA requirements. The position involves developing positive customer relationships, advising customers on machine and component repair or replacement, and recommending additional products and services that can expand their inspection capabilities. The engineer provides customer feedback and sales leads to GMS, submits expense and service reports weekly according to company policy, and suggests improvements to service processes and products. Additional duties include providing in-house technical support, training, and phone support, as well as assisting with production or other GMS activities as required. Travel, both domestic and international, may account for up to 95% of the time. The role requires mechanical, electrical, and computer skills; adaptability across different control and computer systems; effective time management with minimal supervision; and strong customer communication. A fully competent engineer can write technical reports, train customers, and make changes to machine variables, control systems, and other systems in analytical and functional gauging instruments. Developing this competency typically takes two years.

Requirements

At least 2 years of experience maintaining and operating similar machinery.
Knowledge of the major component systems of comparable machines.
Mechanical, electrical, and computer skills.
Ability to adapt to different control systems and computer systems used in the GMS product line.
Ability to manage time effectively with minimal supervision.
Ability to communicate effectively with customers and build positive customer relationships.
Training as an electronics technician through military service or vocational school, or an associate degree in electrical and electronic engineering; an equivalent combination of education, training, and experience may substitute for education requirements.
Capability, when fully competent, to write technical reports, train customers, and make changes to machine variables, control systems, and other component systems in analytical and functional gauging instruments.

Nice To Haves

Bachelor’s degree in a similar field.

Responsibilities

Install, maintain, and repair GMS gauging equipment, primarily at customer sites.
Orient equipment operators and train customers during installation as needed.
Perform A2LA-accredited on-site calibration services in accordance with ISO 17025 and applicable A2LA requirements.
Maintain and develop positive customer relationships.
Recommend repair or replacement of customers’ machines and components.
Recommend additional products and services that can enhance customers’ inspection capabilities.
Provide GMS with customer feedback and sales leads for equipment, software, and maintenance contracts.
Submit expense and service reports weekly by the required deadlines and in accordance with company policy.
Travel domestically and internationally, up to 95% of the time.
Suggest continuous improvements to service processes and products.
Provide in-house technical support, training, and phone support as required.
Assist with GMS production or other GMS activities as required.
Write technical reports, train customers, and modify machine variables, control systems, and other instrument systems when fully competent.